Good day
I recently disk cleaned my pc and when i tried to start cubase 13 it says no licenses found. When i check my elicencer it only shows the license that is on my dongle which i had stopped using since i had moved the license to a soft one.im running it on windows 10 and have always done this
Hi and welcome to the forum,
Cubase 13 is not using eLicenser anymore.
Start Steinberg Activation Manager and make sure, you are signed in, please.
What do you mean by disk cleaning? Did you reinstall windows from scratch? Or did you use some software like ccleaner?
Go to your account (my Steinberg) and check if there is any activation for Cubase there.
I did the normal disk clean up with windows
It’s listed under my current pc
I would suggest three things:
In your account in mySteinberg, deactivate the Cubase 13 license.
Reinstall the Steinberg Download Assistant, which will also reinstall the Activation Manager and Library Manager.
Open the Activation Manager and reactivate the Cubase license.
Hi,
There is no Reactivation in the new licensing system. But I agree with the rest.
Install Cubase and install Steinberg Activation Manager. In the best case, install the as administrator. Then start Steinberg Activation Manager and sign in.
Regarding the eLicenser, you donæt need it for Cubase 13 at all. But if you want it for some reason, use eLCC Helper, which creates a new Soft-eLicenser Number.
Looks like the ‘cleanup’ damaged or removed some files.
As a last resort I suggest opening an admin-level command prompt and running the command ‘sfc /scannow’ (without quotes). It will attempt to repair / replace Windows system files that have been corrupted or removed.
Let it run until the end and it will tell you if it repaired anything or not. If repairs were made, reboot your machine and retry opening the activation manager.
As an aside, I tend to avoid any cleaners (disk, registry or otherwise) like the plague.
They’re broad brush tools and the results can be unpredictable.
English language. If I have something activated and then I deactivate it, when I activate it again I am reactivating it. It doesn’t mean there’s a Reactivate command.
Hi,
I see, sorry. I understood it as the Reactivation command known from the eLicenser.
Thank you for the clarification.
Hi,
Which steps did you try, please?
Understood. If this were my machine, the next thing I’d be doing is restoring the last good image backup of the disk from before the cleanup.
But before we go there, @Martin.Jirsak makes a good point - what are all the actions you’ve tried so far?
Open command prompt with admin privileges and run:
sfc /scannow
and see if you had some corrupted file with the system.
That command should resolve it if you had some.
Let me know
this In your account in mySteinberg, deactivate the Cubase 13 license.
Reinstall the Steinberg Download Assistant, which will also reinstall the Activation Manager and Library Manager.
Open the Activation Manager and reactivate the Cubase license.
and this Open command prompt with admin privileges and run:
sfc /scannow
and see if you had some corrupted file with the system.
That command should resolve it if you had some.
Let me know
