No signal in track meters, but have sound in headphones

Hi,

I have a Steinburg Interface and I’m using Cubase AI 15.

I had previously recorded one vocal track, but I cannot get a signal on cubase for my mic anymore. I can hear myself through the headphones connect to the interface, but there is no reading on sound on the track meters and no sound or sound waves when I try to record. I have gone through the audio connections, set up the correct driver and also created a bus for the input but I can’t find what if wrong.

Please help🙏

Hi and welcome to the forum!

Have you armed the track with record enable and is the monitor button activated (look at the track header, make sure that R for record lights up as well as the speaker symbol)?
Have you picked the correct input? The one with the mic?

Also, a bit more info, please:
Which audiointerface do you have?
Which OS?
Could you provide screenshots of

  • F4 Inputs
  • F4 Outputs
  • the audio track with its routing?

Hi,

Thank you! and thank you for your reply. @Reco29

I have Steinberg IXO22 interface and am using Windows.

Yes, the monitor and record button are enabled on the track head.

I have also double checked I have the correct input was selected too.

Hi,
thanks for the info.

Your Output (Headphones) is set to mono. It should be set to stereo instead.
Please, make sure to turn up the input gain on your interface (gain). The LEDs should light up indicating your incoming signal (avoid going into red). If you use a condensor mic, make sure that phantom power is activated (+48V knob).
Does this help?

Phantom power is switched on. I have changed the headphones output, but unfortunately it hasn’t helped.

Does this photo help at all? It was taken while I was recording, singing into the mic and hearing myself.

It’s not picking up sound in the recording track, only coming through the headphones.

Is the monitor button on the IXO22 lit up? If yes, you are hearing the mic directly through the IXO22 and not monitoring from Cubase. Push the monitor button to turn off direct monitoring (the button should not be lit).

The last picture has the audio track output set to ‘Stereo Headphones’ but the earlier picture it is just ‘Headphones’. This looks wrong. It should be set to the bus name which appears to be ‘headphones’.

Hi @microapp

I have tried switching off the monitor on the interface and there was no sound coming through anywhere. (I switched it back on for the photo).

Also, the ‘stero headphones’ was a custom name I named the headphone output bus which was a stero type not mono. Sorry for the confusion. I give everything a name so I don’t forget which is which.

When you switch direct monitoring off and get no sound, it means that Cubase is not getting the signal and the sound is just going from input to output inside the IXO22. In the pix it looks like the IXO22 is connected. The routing and so forth is not what most would do but AFAIK it looks like it should work.

One thing I have never done is send a track output directly to an output bus. It should work I think but it will be limited if you manage to make it work,especially with only 2 channels. Try it the normal way and see if that works.
My suggestion would be to rename ‘headphones’ to ‘stereo out’ and change it from mono to stereo. This way you will be able to pan tracks in the mix later. Connect this to the IXO22 outputs. Cubase will use CH1 as left and CH2 as right.
Rename the AUDIO track to ‘Vocal’ and leave it MONO. Route the Vocal track to the stereo out bus. Now you can use the VU meters to see if you have signals AND use the Master fader. If you do it like this, you can add as many Vocal/audio tracks as you want and then mix them together into stereo out and hear this in the headphones.

Right now you need to get the IXO22 connected to Cubase. Maybe delete the buses and start over as I suggested above.

I am not in the studio but will be later and I will check back then.

Hi,
can you open an Instrument track and load a VST instrument? Doesn’t matter which one. Do you hear it? Or load a sample into the project window - can you hear it?

This might be a very dumb question but I don’t see a USB cable in the picture… is your audiointerface plugged in? Maybe try another USB port?

I thought this too but the status line at the top of the main screen sure looks like it is connected.

Ah, and another thing. You are on Cubase AI and it doesn’t come with the Control Room feature. And yet, the info line in your project window says “Control Room Connected”. Can you switch it to disconnected?

Yes, there should be a warning and you wouldn’t see the ports under audio connections. It is not adding up.
That’s why I suggested to check the basics at this point.

1 Like

I have deleted, recreated, and renamed all the buses, left monitor off on the IXO22. Still no signal on the VU meters.

Please could you explain what you mean by master fader and where I could find this.

And please also what you meant by ‘…Connect this to the IXO22 outputs. Cubase will use CH1 as left and CH2 as right.’

Hi, @Reco29 @microapp

I inserted a loop track but couldn’t hear anything. I can hear the VST midi track I recorded last week though.

Haha, I do have the USB plugged in. I have swapped the ports now though.

I cannot switch the control room to disconnect, when I click that bar at the top it gives me tabs to inputs and outputs as per the photo.

Okay, maybe something got messed up in the preferences.
Please try to relaunch Cubase while holding down Ctrl+Shift+Alt. Now, pick the option to disable the preferences and start again.
Any changes?

BTW: The USB cable… I had to ask, sometimes it’s the most obvious reason.

EDIT: Can you upload screenshots of the routings of the MIDI track that was audible and the sample that wasn’t, please?

Another question: you have got some automation going on (Green Read Button) on both tracks. Can you press F6 and click “Show All Used”? This will open all used automation lanes in the project window. Anything that might be of interest?

On my system (Cubase 15 pro), I can turn Control Room off by

F4 Key - opens Audio Connections

Click Control Room TAB

Click Power Button at top left.

I just tried outputing Track direct to output bus I created…it works just like Stereo out.

Can you see the Vocal chan meter activity (blue). Like this

Master Fader is on the right side of the Mixer Window.

Connect Stereo Out to the IXO22. Cubase will automatically make CH1 on the interface Left and CH2 Right. Here is mine with my Focusrite.

Haha, the USB was a fair question. I have been known to do things like that before.

I have reinstalled the app and also relaunched with the buttons u mentioned to hit at the same time and also reset preferences. Still not working.

I will add photos of the routings… sorry can only do per post as I’m new to forum.