I was getting no sound when I opened Dorico Elements 5 after a time away from the app on Mac. I followed instructions to trach the VST audio file and restart Dorico. The tutorial video said it would take a while to rebuild the audio file when I re-launched Dorico. I also updated Halion Sonic.
Now when I try to launch Dorico, the error message says "Dorico cannot connect to the audio engine, and a Mac Finder window opens, as if I’m supposed to link to a file (Screenshot attached.). I’m stumped.
Dorico is saving a diagnostic zip file to your desktop: please find that and attach it here, and we’ll take a look to see what might be going on.
Thank you for the reply. Diagnostic zip file is attached.
Is it possible that my best course of action would be to completely uninstall Dorico and do a clean install? If that seems correct, could you provide step-by-step guidance about that process? I would be concerned about all of the many cryptic files that have been created by Dorico up to now. Would they need toilet paper be trashed individually, or would a clean install take care of that?
For your information: I have owned Dorico Elements for several years, but in the rush to complete projects, I keep falling back to Sibelius because ‘m familiar with the interface. I prefer Dorico’s interface, but I haven’t yet become familiar with all of its ins and outs. I was excited to reopen it, but then I ran into the error message described in my original post.
Assistance will be much appreciated so I can move forward.
Thanks!
Larry Chernicoff
Dorico Diagnostics.zip (1.5 MB)
