re eLicenser messsage

Cubase
#1

Hi, just got this message when opening Cubase 7.5.20

“Your system finger print is not valid anymore.
The systems’ hardware configuration has been changed!
Soft-eLicenser ‘SeL Nr. 4766212318AC’ and stored licenses have been disabled.
Hardware eLicensers are not affected!”

I press OK and then I get this

“Soft-eLicenser ‘SeL Nr. 4766212318 - 2B9ED650AC’ and stored licenses have been disabled.
Hardware eLicensers are not affected!”

I press OK again and C7 opens up and works fine.
If all is well with the programme how do I get rid of this message?

Thanks

#2

Have you run the eLicenser tool (eLicenser Control Center) and let it do its maintenance?

I’m guessing you changed some hardware in your computer and now it thinks it’s a different computer. It’s telling you that if you have any software-based licenses (IE bound to the computer, not the dongle - they show up under the hard drive looking icon in eLicenser) that they will no longer work.

#3

Hello,

this happens when the computer is built upon a pervious image or after an upgrade which changes the system ID (hardware replacement, upgrade from Windows 8 to 8.1, etc.).

The solution to this is here: https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/program-installation-does-not-create-a-soft-elicenser/

The article is about the Soft-eLicenser not created on a system, but forcing the system to create a new Soft-eLicenser works in these cases as well. If the Soft-eLicenser contains licenses, those will need to be reactivated after running the helper tool, as this will erase the Soft-eLicenser as well as the licenses contained.

Regards,

#4

in january, I opened a support request about this issue and never got an answer.

However, I own a MacBook Pro with a Bootcamp Windows 8.1. installation.
The BootCamp based Windows OS is either booted natively, or within a Parallels virtual machine running on Mac OS X.
Of course, “Hardware IDs” are different between the VM and the native Win.

What is the best practice for “soft-elicensing” in such an environment?

Thanks
Tab

#5

Hello TabSel,

sorry to hear, perhaps your request was sent between the 14th and 19th of Jan (http://www.steinberg.net/en/newsandevents/news/newsdetail/archive/2014/01/20/article/support-e-mail-delivery-issues-2660.html)?

You are of course correct, Windows running “natively” and on VM will have different IDs and thus different Soft-eLicensers. You would need to authorise both installations, which is not allowed with the Soft-eLicenser.

The best way to go would be transferring the license to a USB-eLicenser in this case. I don’t know if this is a viable option for you or you had a SeL protected software in order to have a dongle-less setup?

Please, contact me directly if you need any further info.

Cheers,

#6

Thanks, Fabio, your solution worked perfectly.

And thanks to everyone else that helped

#7

I have a variation on this problem. Launching Cubase (6.5 32-bit) I get the error message about my system fingerprint / soft e-licensers don’t work anymore. I don’t use or have any soft e-licensers, just the hardware dongle for Cubase.

Launching e-Licenser Control gives me the screen telling me to repair my soft e-Licenser. When it attempts to repair, I get an error “fixing relevant file permissions failed” and that I should run eLC as administrator. Now – when I run eLC as administrator, it does not complain about my broken Soft e-Licenser, and the option to “Repair Soft-eLicenser” under the Actions menu is disabled. When I run the maintenance tasks everything updates and repairs fine. The app reports “This Soft e-Licenser is stored on hard disk and bound to this computer; it has the serial number…” and everything looks great.

After that, if I run eLC as a regular user again, it hollers about the broken soft e-Licenser. If I run Cubase I get the same error. If I run Cubase as administrator, it launches without the error message.

I’d like to fix this. Any ideas? Seems to be a file permissions problem: Cubase / e-Licenser can’t read the files it needs to when running as a regular user. I don’t want to run Cubase as administrator every time, since that results in a nag screen (to run it as administrator)

Are there files I might just adjust the permissions on in order to run Cubase / eLC as a regular user? Or maybe some files I can remove to cause eLC to generate a new system fingerprint thingy? Something else? Thanks!

#8

Have you found a solution to this problem?
I have exactly the same problem. Half year Cubase 7 working under the user permissions, and yesterday stopped working. But works fine under administrative permissions. eLCC under the user permissions is deactivated.

#9

The Soft-eLicenser’s file access permissions should get fixed upon re-installation of the eLC runtime (latest eLC installer can be downloaded here).

If this doesn’t help, and you’re sure that no important licenses exist on that Soft-eLicenser, you might as well delete the Soft-eLicenser itself to get rid of these warnings; on Windows, it is located at

%programdata%\Syncrosoft\SeLicenser.sel

Best,
Dirk

Halion SE Soft elicenser installation failed
#10

Dirk, I need advice.

I use a soft eLC and a license “Cubase 7 LE”. In my case eLC works only in administrative permissions. But before that, it worked half of the year under the user permissions.
I have studied the available solutions to the problem:

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/problem-with-elicenser-after-updating-burning-programs.html
https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/soft-elicenser-sel-faq.html

I updated eLC to version eLC 6.8.5.1164. The problem was not solved.
I checked the permissions to folders:

“C:\ProgramData\eLicenser”
“C:\Program Files\eLicenser”
“C:\Program Files (x86)\eLicenser”
“C:\ProgramData\Syncrosoft”

It meet the requirements (group “Users”):

Allow: Check " Read & execute", " List folder contents", " Read “,” special permissions "
Deny: No check mark must be set.

I do not know what else can I do?

#11

Did you try this?

  • Launch eLCC as administrator
  • Invoke “Repair Soft-eLicenser” from eLCC’s “Actions” menu

What are the error messages you’re seeing?
What version of Windows are you running?

Best,
Dirk

#12

When I launch the eLCC as administrator, then action “Repair” is disabled. Probably due to the fact that there are no errors eLC.

http://storage3.static.itmages.ru/i/15/0331/h_1427794882_2603897_49d167cf1f.jpg

The action “Online Synchronization & Maintenance” under administrative permissions is performed without problems too.

http://storage1.static.itmages.ru/i/15/0331/h_1427794881_2349970_c1869dcaee.jpg

But if I launch eLCC under user permissions, the action “Repair” fails.

http://storage1.static.itmages.ru/i/15/0331/h_1427794881_4664695_de1bd550d4.jpg

If I launch eLCC under user permissions, the action “Online Synchronization & Maintenance” fails too:

http://storage4.static.itmages.ru/i/15/0331/h_1427794885_1288795_a6442b941c.jpg
http://storage4.static.itmages.ru/i/15/0331/h_1427794885_8617690_74ad1e9108.jpg
http://storage1.static.itmages.ru/i/15/0331/h_1427794885_1525330_f9e6f66200.jpg

Update: I’m using Windows 7 SP1 (x64).

I attached the ZIP-file with eLC logs (Logs.zip)
Logs.zip (71.9 KB)

#13

Solved after altering the Soft-eLicenser even more, in order activate the “Repair Soft-eLicenser” action even in administrator mode.

#14

Hi, I am having the same problem with Cubase Elements 8 after pci bus driver update on my PC.

You say that the problem is soleved after altering e-Licenser. How - one might ask?? I would like to get that solution as well?

Please help - I have placed a support ticket at Steinberg but got an answer that they are busy at namm…I am busy in the studio but it isn’t working…

regards
Jesper

#15

I’m having the same issue. All the exact same circumstances. Can you please tell me how to resolve? I have Windows 10. Have tried uninstalling elicenser and reinstalling. Nothing fixes this issue. Thanks.

#16

For anyone still looking for the answer to this, it can be found here:

https://www.steinberg.net/forums/viewtopic.php?f=250&t=112983

Cheers,

#17

Hi,
the last advice is very valuable and helped in my case on PC (Win10). Thanks :slight_smile: