Soft-eLicenser failure after GFX card change

Cubase
1

Just changed my GFX card today and upon launching Cubase (any version) I get this:

“Your system finger print is not valid anymore.
The systems’ hardware configuration has been changed!
Soft-eLicenser ‘SeL Nr. XXXXXXXXXXXXXXX’ and stored licenses have been disabled.
Hardware eLicensers are not affected!”

I press OK and then I get this

“Soft-eLicenser ‘SeL Nr. xxxxxxxxxx - xxxxxxxxxxxx’ and stored licenses have been disabled.
Hardware eLicensers are not affected!”

My Cubase license is on a hardware dongle thankfully so is not affected and Cubase opens fine.

I cannot even remember if I have any active licenses on the Soft-eLicenser at this time, but I’m not prepared to do what is suggested somewhere and just delete the Soft part of the licenser.

I’ve read this thread:

and this:

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/program-installation-does-not-create-a-soft-elicenser/

…and followed all the suggestions including uninstalling and reinstalling the latest version of the eLicenser from the eLicenser site here:

It doesn’t help.

I’ve tried to do the repair function in the menus, but it is greyed out permanently.

Routine maintenance of the databases doesn’t help, nor does reboot.

My Cubase is working but I have an ugly message every time I lauch it warning me of this failure, and I don’t like licensing software going ape on me, so does anyone know the solution to fix this?

Regards,

2

I finally found the solution to this for both PC and Mac:

Hope this helps someone to have less hassle than I had!

Cheers,

3

Thanks for the heads up! Haven’t had the issue but sure was wondering what the solution would be.

Seems like ancient technology when a simple hardware change (very common) should throw its world into free fall.

Thanks again!!!

4

So after specifying in your first post that you weren’t prepared to delete the soft licenser you finally found the solution to delete the soft elicenser. :wink:

5

Yes, the difference being that I was able to look at the registrations at Steinberg.net and see that I had no licenses on the Soft-eLicenser, so deleting it was not a problem. :slight_smile:

6

Hi. Several years ago, I had the same problem and your solution worked great!

I now have the same problem again (new Graphics card) but your link to the solution does not work anymore. Could you send it to me again, please$

7

image

Or, are you saying your license/licenses are on a USB-eLicenser? Which license/licenses exactly?

8

Hi. All my licenses (cuabe, Halion, etc) are on a USB eLicenser and it works fine. My only issue is to get rid of the pop up I get when I start the program about the soft eLicenser: I don’t want it to come up each time. I removed the soft eLicense from my License manager but I still get the popup. I had an easy solution the last time this happened but I no longer have access to the link.

9

Ah, okay.

What do you mean by “License manager”? Do you mean from your MySteinberg account?

Edit: It looks like they changed things in MySteinberg regarding license management since the last time I checked. Strange. Which makes me wonder even more how you deleted the Soft-eLicenser. Hmmm … :thinking:

10

If you don’t need soft elicense for anything you can delete SeLicenser.sel from the Syncrosoft folder in program data folder.

11

I called it License Manager but I did this using the eLicenser Control Centre–a separate program on my desktop.

Actually, I went back today to look at my eLicenser control centre and saw that the soft eLicenser is still there but in red. I have to retrace my steps…

12

Oh My God! That did the trick!

Thank you SO Much, Grim!