Hi, just got this message when opening Cubase 7.5.20 “Your system finger print is not valid anymore. The systems’ hardware configuration has been changed! Soft-eLicenser ‘SeL Nr. 4766212318AC’ and stored licenses have been disabled. Hardware eLicensers are not affected!” I press OK and then I g…

Have you run the eLicenser tool (eLicenser Control Center) and let it do its maintenance? I’m guessing you changed some hardware in your computer and now it thinks it’s a different computer. It’s telling you that if you have any software-based licenses (IE bound to the computer, not the dongle - t…

Hello, this happens when the computer is built upon a pervious image or after an upgrade which changes the system ID (hardware replacement, upgrade from Windows 8 to 8.1, etc.). The solution to this is here: https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/program-instal…

in january, I opened a support request about this issue and never got an answer. However, I own a MacBook Pro with a Bootcamp Windows 8.1. installation. The BootCamp based Windows OS is either booted natively, or within a Parallels virtual machine running on Mac OS X. Of course, “Hardware IDs” ar…

Hello TabSel, sorry to hear, perhaps your request was sent between the 14th and 19th of Jan ( http://www.steinberg.net/en/newsandevents/news/newsdetail/archive/2014/01/20/article/support-e-mail-delivery-issues-2660.html )? You are of course correct, Windows running “natively” and on VM will have dif…

Thanks, Fabio, your solution worked perfectly. And thanks to everyone else that helped

I have a variation on this problem. Launching Cubase (6.5 32-bit) I get the error message about my system fingerprint / soft e-licensers don’t work anymore. I don’t use or have any soft e-licensers, just the hardware dongle for Cubase. Launching e-Licenser Control gives me the screen telling me t…

Have you found a solution to this problem? I have exactly the same problem. Half year Cubase 7 working under the user permissions, and yesterday stopped working. But works fine under administrative permissions. eLCC under the user permissions is deactivated.

The Soft-eLicenser’s file access permissions should get fixed upon re-installation of the eLC runtime (latest eLC installer can be downloaded here ). If this doesn’t help, and you’re sure that no important licenses exist on that Soft-eLicenser, you might as well delete the Soft-eLicenser itself to …

Dirk, I need advice. I use a soft eLC and a license “Cubase 7 LE”. In my case eLC works only in administrative permissions. But before that, it worked half of the year under the user permissions. I have studied the available solutions to the problem: https://www.steinberg.net/nc/en/support/knowl…

Did you try this? Launch eLCC as administrator Invoke “Repair Soft-eLicenser” from eLCC’s “Actions” menu What are the error messages you’re seeing? What version of Windows are you running? Best, Dirk

re eLicenser messsage

Cubase

SledDriver February 18, 2017, 5:12am 16

For anyone still looking for the answer to this, it can be found here:

Cheers,