I posted yesterday and my post seems to have disappeared. I also posted at the yamaha address and haven’t received a reply.
I received an e-mail that my Dorico trial is expiring tomorrow. I’ve sent registration through the e-licenser which forwarded me to the confirmation process and ended with notice that my registration was successful but my account still shows that my trial is expiring tomorrow.
Help!
I think, you have to go to the MySteinberg site and make sure, your license hast been activated there:
https://account.steinberg.net/products
I have. Many times. It says my trial is expiring tomorrow.
Of course your trial license will expire after 60 days.
You will have to look for the one you bought afterwards, that’s why it would be of more interest, if a license you bought appears there.
Are you sure, you are using the account, under which you bought your license?
Some people by mistake have more than one account (under different email addresses) and wonder, why they don’t see their product license…
I have only one account. My e-mail hasn’t changed in decades. It shows two instances of Dorico corresponding to the two computers on which I’ve installed it but it also says my trial is expiring tomorrow.
Yes your trial will expire, that’s totally normal.
This doesn’t tell us, whether you have bought a Dorico version, either Elements or Pro. Which one did you buy, and is it listed under “My Products”?
Here is a screenshot:
The second button from the top is, where you should look.
Don’t use the eLicenser button.
Dorico Pro is listed twice under my products, presumably one for each computer on which I’ve loaded Dorico. One shows the trial expiring, the other doesn’t. Both of my computers appear on the trial dropdown. No computers appear on the other.
That is where I’m looking.
The version which is not the trial, does it show “activated”, when you click on it?
Mine says
“Used on 1 computer”
[computer name] activated Dec 29, 2023
Correction: Sorry - the other instance does show both computers. It doesn’t make sense to me that the trial is a separate ownership. My assumption is that once registered the trial would be changed to ownership as - opposed to having two licenses, one permanent, the other not.
Thanks for your help.
You shouldn’t be worried about the trial expiring, if you have the real one activated.
They are the same software installation but different licenses.
Theoretically you could have a trial of version 5 and still use a version 4 license…
OK - that explains the separate license bit. Here’s what sparked this: I received an e-mail warning me that my trial was ending and buy Dorico now before it does. That shouldn’t be sent if I have an authorized license.
Yes, that would be bad and irritating communication, which has to be sorted out by Steinberg!
Indeed. I’ll be sending an e-mail to that effect. Why cause unnecessary panic?
Let’s be specific about the wording: If you buy the product you are authorised to use it. You will have to “activate” the license though.
Just to confirm: you have received an “Activation code” on purchase and have used it to activate your Dorico Pro 5 Software?
Activation Code
An unused Activation Code is equal to a not yet used software license. Newly purchased Steinberg software always comes with an Activation Code - online by email or inside the product box. The corresponding license can be downloaded to activate an installation by entering the Activation Code in the eLicenser Control Center. In general, Activation Codes can only be used once.
I received a download code from the purchase from my Finale account. It wasn’t called an activation code but I assumed I was done until I got the e-mail saying my trial was ending. Then I went through the e-licensing process which never asked for an activation code. But when I went to the Registration menu I saw two serial numbers which were “addressed” to Steinberg so I sent them and was directed to finish the registration there. It was confirmed. But Dorico still doesn’t appear as a license in the e-licenser app. Which contributed to my belief that I’m not registered / authorized.
Correction: I did hit the Enter Activation code in the e-licenser but the only code I had was the download code from Finale which doesn’t fit the format.
eLicenser Service Closes down in 2025.
Dorico 5 doesn’t support eLicensing
Move your licenses to Steinberg Licensing, it’s pretty easy.
