Can somebody advise please,
I have Cubase 4 but it was not bought online it was bought in a shop and therefore I am not a “returning online customer” but I do have a “my Steinberg” account with all my registration details and an e key.
I am trying to upgrade to 8.5 and obviously can’t log in to an online shop account for this reason .
When I fill in my details as a new customer and put my email address in it says “this email is already used on another account”
I can only assume it means my “my steinberg” account but that is not suitable to log in to the shop, there is a general note to say "your my stienberg account is not valid as an online shop log in "
So what the hell ?
Can I just use another email address and as long as my e key is in position it doesn’t matter what details I put in ?
Am I overthinking it ?
I have sent a message to support but with the speed it takes to get any response I am concerned about getting it wrong and actually NEEDING to contact them about anything serious .
Any advice would be very gratefully received as I really want to get going and this detail is really starting to bug me .
Thanks in advance