Hi Alexander_D,
Please follow these steps to reset the MediaBay preferences:
WIN
• Close all programs.
• Open the “Run” command by pressing the Windows logo key + R.
• In the “Run” window, type the following path: AppData.
• Navigate to the folder: Local\Steinberg.
• Locate the folders: “MediaServices,” “Steinberg MediaLib,” and “Steinberg MediaBay Server.”
• Rename all these folders (e.g., to “x_Steinberg MediaBay Server”) to hide them.
The next time you start the program, new folders with fresh preference files will be created, which often resolves the issue.
Mac OS
Please recreate the preferences of the MediaBay. To do this, click on “Go” in the Finder menu. Press the “Option” key on your keyboard while the menu is open. This adds the “Library” entry, which can now be selected. In the Library, open the “Preferences” folder.
Now rename the folders “Steinberg MediaBay Server” and “Steinberg MediaLib” under “/Users//Library/Preferences/” as follows:
“x_Steinberg MediaLib”
“x_Steinberg MediaBay Server”
Upon the next program start, these folders will be recreated, which often resolves the issue.
A support request can be opened in your MySteinberg Account, right.
Cheers,
Jan