[SOLVED] Cubase iC Pro connectivity issue after iOS update 10.3.1

Thanks. I wasn’t sure what the fallout was from using VCAs. Fortunately I monitor through the TF5 with their Monitor Mix app so I don’t get dinged on that one.

Bump. Hoping this gets resolved asap. Lars, please keep us posted. Thank you.

Just updated my iPads to 10.3.2. The first time I tried to connect IC Pro, it connected, brought the mixer screen up, but then went back to the “select computer” screen. It went in a circle doing that about three times, and then eventually connected and I was able to use it. However, that was it. The next time I tried to connect, it just kept going in circles…Connect, bring up the mixer screen, back to the select computer screen, and around and around. Note that the entire time, Cubase would show the iPad as connected in the entire time in the SKI Remote screen of Device Setup.

Pretty much the same symptoms. So I would guess that 10.3.2 didn’t address the issue.

Just as an aside, is the app developed by Steinberg themselves or a 3rd party developer for Steinberg?

Thanks for the update, they could have just put a not on the home page

The problem with that is that Apple publishes the rules for writing software for their OS, and devs follow them. If a developer finds a way around a bug using a trick, it will break on the next OS update, then more hours are needed to put it back to the way it once was, plus, adapt to whatever new API rules get added or changed by Apple.

Hi, Lars.

It’s been over a month. Any movement on this?

Thanks,

Chris

That makes sense of course, but there’s another angle to it as well. If things aren’t properly coded to spec in the first place, a new OS update can also break them. Not that developers would ever take shortcuts to meet a deadline or anything. :slight_smile:

I mention this because I have a Yamaha TF5 mixer. It comes with a couple of very polished iOS apps (StageMix, MonitorMix) and both are on the same iPad as Cubase iC Pro.They worked before 10.3.1, and they continue to work after the update. TCP/IP is TCP/IP. If the Yamaha apps can communicate then network communication is in fact possible, new OS version notwithstanding. The iOS networking API in 10.3.1 is the same set of calls no matter who’s writing the code.

There doesn’t appear to be any official SB support on this app, with the response usually being “the app developers take care of that.” But they don’t. Unlike Philipe with WaveLabs, I’ve seen zero interaction with the app developers here. I don’t know if they’re SB employees or are some contracted third party guys working out of a basement somewhere who have already made their money on this app and would rather move on and spend their time on something else.

What I do know is that people paid SB for a product that is now bricked and the only semi-official response I’ve seen is, “Hey, it’s not our fault.” And I’d be inclined to offer the benefit of the doubt if 10.3.1 broke networking for all my other apps. But iC Pro is the only one that broke. This strongly suggests that a) the problem is in the iC Pro app code and b) no one’s terribly motivated to do anything about it.

The fact that there’s no progress other than passing the buck and no interaction from the developers who are allegedly handling support of this app presents a bit of a “take the money and run” attitude from the responsible parties.

Hi Steinberg, when will be able to use the Cubase iOS remote app again to control Cubase on our macs?

What is happening with iC Pro? Will it ever come back? First the Android app was abandoned and now this … not what one would expect from Steinberg. The remote control app for Logic seems to work like a charm, so why is it so difficult to make iC Pro work?

For those of you that are still having connectivity issues with Cubase iC Pro. I took a chance and updated to iOS 10.3.3 public beta on my iPad backing my data before hand. On my iPad it now works perfectly. Happy days :laughing:

https://beta.apple.com/sp/betaprogram/

Yepp, works here too.

That seems to be very good news… :smiley:
Let’s hope for a quick release, and a nice “return to the ITunes store” sale… :wink:
To top it all of… (to compensate users for the offtime of the app)
They’ve worked very hard on a (free of charge) update with all the bugs fixed, and the best ideas from the whislist implemented. :laughing: or…

I updated my iPad to iOS 11 beta and iC Pro is working again - very happy! :smiley:

Good to hear it’s working again. Now we just need it back at the App Store :slight_smile:

@LSlowak

Hi Lars,

Can you confirm that IC Pro is working on latest iOS 10 release?

Cheers : )

Hi all,

We’ve released a status update regarding the topic.
Please find it here: [SOLVED] News update: Cubase iC Pro connectivity issue - Mobile apps - Steinberg Forums

Thanks,
Lars

Dear all,

On July 20, 2017, Apple released the latest iOS update version 10.3.3 and we are pleased to announce that this resolves former connectivity issues between Cubase iC Pro and supported Steinberg DAWs.

Please follow this link to learn more:

Best,
Lars