After updating to iPadOS 27.0.1 none of the IAP available. Restoring purchases only restored 2 from 10.
Support needed please!
[Update] On my iPhone with iOS 27.0.1 and Cubasis 3.8.3 (and after update to 3.8.6) all 10 IAP are installed! Also I encounter similar issue in 2023 https://forums.steinberg.net/t/lost-my-in-app-purchases/844145
Hi Marcel,
Sorry to hear about the trouble.
As a first step, please make sure that Cubasis is signed in with the same Apple Account that was originally used to purchase the IAPs. Then restart the device and try Setup > Restore Purchases again.
Please keep me updated,
Best,
Lars
Hi Lars,
I have just one Apple account! But most IAP purchases are made from within Cubasis 2.
So, what I did is install Cubasis 2 alongside again and transfered all IAP’s from v2 to v3. Though every time I start v3, all IAP’s are again missing, and I have to repeat the transfer over and over!
I tried to offload v3 and install it again without succes.
Finally I backed up all my projects and deleted Cubasis 3 completely!
After reinstalling Cubasis 3, I got the dialog to restore all IAP once more, and this time it seemed to be persistent.
Though after some days, all IAP’s are missing again!
I hope the Steinberg team can fix this in their systems when I provide my device and Apple ID.
[Update] I responded to Lars his out-of-the-office email with all my Cubasis and IAP receipts.
Hi @MarcelX,
As mentioned, we are already in contact via email, correct?
Aside from that, this issue is currently planned to be addressed in the next update.
Best,
Lars
@LSlowak I think I found the solution. It seemed I restricted iCloud access for almost all apps (I believe AI and cloud storage cost too much energy and co-guilty for global warming).
Turning it back on resolved the issue.
It would be smart to have Cubasis check iCloud first before trying to restore IAP!
Big thanks for sharing this solution, @MarcelX!
Glad to read that this resolves the problem.
Best,
Lars