Hi ive started the activation app but it does not boot up …it only bounces on the dock …i opened the app in the show contents and tried to run it from the MacOs folder ( the terminal program )
this i what comes up …and it just hangs …any idea how to fix this? I’ve uninstalled the activation program and rebooted it numerous times without success…any ideas will be welcome
MacPro running big sur
Normally the Steinberg Activation Manager works by launching a background process, and this seems not to be working - we aren’t sure why not. One thing you could try is to run the background process manually, and then try to run SAM afterwards. Even if it doesn’t work that might give a more informative error.
To try this, instead of running SAM, instead run the app called Steinberg License Engine which is in /Library/Application Support/Steinberg/Activation Manager, then run SAM.
it is not activated on there plus I have disabled it by switching it off and re-ran it…
SAM still bouncing away in the dock…tried to launch Cubase … stuck on the ‘checking licenses’ message … it does trigger my drives off …but never seems to find it … one thing that has changed …is it now shows in my self-service products ‘Cubase 12’ which it didn’t do yesterday. hmmm the plot thickens …
Right, those look unrelated - they’re from Cloud Drive I think.
I wonder if it’s possible that something got corrupted during installation of SAM. Would you be able to delete the contents of /Library/Application Support/Steinberg/Activation Manager/ (not the Library directory in your user folder, the one at the root of the drive), and re-run the Activation Manager installer? You can download that from Steinberg Activation Manager | Steinberg
I have done that a couple of times but ok, I will try that again …found this in another diagnostics folder if this helps … if you need the rest of the files in there …let me know and ill send them to you.