I bought the Cubase Pro 14 upgrade this afternoon and when I went to download it, I got the Download Assistant error message: “An error occurred while downloading Cubase 14.0.5- Application (required). Please try again later.” I’ m using Download Assistant ver 1.36.3 and I’ve been getting variations on that error message for anything I’ve attempted to download using the download assistant for that last few months. So much so that the only part of it that is still functional is the Enter Download Access Code button. The rest of it is completely kaput even after manually downloading and installing the related parts such as Media Bay, Activation Manager, Library Manager Install Assistant and eLicenser Control.
Please, please, please fix it so that it works again. It used to, so why not now?
I’m reporting a similar issue. In my case there’s no history to consider. It’s a clean install of Download assistant on a new Windows 11 laptop and it doesn’t work out of the box… I’ve also linked another thread in my post. Can't install on Windows 11 - #3 by larryhaggman
I just upgraded from 10.5 and the download assistant won’t install anything, I just get multiple errors. The worst thing is, it doesn’t say what the errors are - the height of lazy development.
And the broken Download Assistant saga continues. I just instaled the latest version [1.36.4] and attempted to download and install the updates for HALion 7 but, nope, it completely failed and I had to resort to downloading the installer manually instead.
I don’t mind installing the files and programs manually but what really grinds my gears is being expected to use an application that simply DOES. NOT. WORK. in order to install software, samples and loops that I have paid for.
Same for me. I attempted to download Cubase 13 but it failed immediately with “Application required”. Nothing else could be downloaded either, even the ReadMe file.
The worst thing is, it doesn’t say what the errors are
This is a good point.
It would be helpful to get an error message what the problem is.
Problem connecting to the servers? If so, what type of error?
Problem saving the download to the disk? If so, what is the error? Wrong path? Windows permission issue? Etc.
Anything more than “An error occured” would be helpful.
Unbelievable but true, this download problem still persist even after days multiple uses have reported the issue. Have you all looked into SDA log file which you will find at \AppData\Local\Steinberg Download Assistant\logs? My next attempt was to download
Dorico 5.1.70 Version History File and I get these errors:
2024-12-01 08:47:27.879 INFO 21736 — [tornadofx-thread-2] n.s.e.d.gui.update.UpdateController : Content download choices with updates: 0
2024-12-01 08:47:27.879 INFO 21736 — [tornadofx-thread-2] n.s.e.d.gui.update.UpdateController : Application download choices with updates: 0
2024-12-01 08:47:30.508 INFO 21736 — [JavaFX Application Thread] n.s.e.d.gui.download.DownloadView : Loading download choices for product Dorico Pro 5 on platform WIN64
2024-12-01 08:47:41.207 INFO 21736 — [JavaFX Application Thread] n.s.e.d.g.d.DownloadChoiceController : START Dorico 5.1.70 Version History
2024-12-01 08:47:41.219 INFO 21736 — [JavaFX Application Thread] n.s.e.d.c.DownloadDirectoryServiceImpl : Selected volumes file system type is NTFS
2024-12-01 08:47:41.223 INFO 21736 — [ForkJoinPool.commonPool-worker-9] n.s.e.d.d.aria2.DownloadServiceAria2 : start() downloadChoice: Dorico 5.1.70 Version History State: NOT_STARTED
2024-12-01 08:47:41.223 INFO 21736 — [ForkJoinPool.commonPool-worker-9] n.s.e.d.d.a.DownloadArtifactServiceImpl : start() downloadArtifact: C:\Users\xxx\Downloads\Steinberg\WIN64\Dorico 5.1.70 Version History\Dorico_5.1.70_Version_History.pdf.sda-download State: NOT_STARTED
2024-12-01 08:47:41.236 INFO 21736 — [ForkJoinPool.commonPool-worker-9] .e.d.d.r.PersistedDownloadRepositoryImpl : Add download Dorico 5.1.70 Version History (fb017fbc-5011-4d59-bda1-7d20bac20de8)
2024-12-01 08:47:41.290 ERROR 21736 — [Thread-8] n.s.e.d.d.aria2.internal.Aria2Process : stream: 12/01 08:47:41 [e[1;31mERRORe[0m] CUID#12 - Download aborted. URI=https://download.steinberg.net/automated_updates/sda_downloads/5b617ad7-8a77-4a1d-aa7a-e5bca46a22e1/Dorico_5.1.70_Version_History.pdf
2024-12-01 08:47:41.290 ERROR 21736 — [Thread-8] n.s.e.d.d.aria2.internal.Aria2Process : stream: Exception: [AbstractCommand.cc:312] errorCode=1 Network problem has occurred. cause:A socket operation was attempted to an unreachable network.
2024-12-01 08:47:42.396 INFO 21736 — [Thread-8] n.s.e.d.d.aria2.internal.Aria2Process : stream: 12/01 08:47:42 [e[1;32mNOTICEe[0m] Download GID#56e2697e002b4cfc not complete: C:/Users/xxx/Downloads/Steinberg/WIN64/Dorico 5.1.70 Version History/Dorico_5.1.70_Version_History.pdf.sda-download
2024-12-01 08:47:51.345 INFO 21736 — [JavaFX Application Thread] n.s.e.d.g.d.DownloadChoiceController : RUNNING DOWNLOAD WAS CANCELLED: Dorico 5.1.70 Version History
2024-12-01 08:47:54.056 INFO 21736 — [ForkJoinPool.commonPool-worker-9] n.s.e.d.d.aria2.DownloadServiceAria2 : cancel() downloadChoice: Dorico 5.1.70 Version History State: ERROR_DOWNLOAD
2024-12-01 08:47:54.057 INFO 21736 — [ForkJoinPool.commonPool-worker-9] n.s.e.d.d.a.DownloadArtifactServiceImpl : stop() downloadArtifact: Dorico_5.1.70_Version_History.pdf State: ERROR_UNKNOWN
2024-12-01 08:47:54.557 INFO 21736 — [ForkJoinPool.commonPool-worker-9] n.s.e.d.d.a.DownloadArtifactServiceImpl : cancel() downloadArtifact: Dorico_5.1.70_Version_History.pdf State: ERROR_UNKNOWN
Follow-up: By looking into log file attempting to download Cubase 13 Installer file, I was at least noticing the download link of the installer file and got Cubase 13 now fully installed without any problems. That all being said, this is definitely a problem with SDA
So this is pretty hilarious. Like a good boy, today I ran the Steinberg Download Assistant (SDA) as the forum’s headline told me to do. It tried to update itself, but was missing other components of course, which helpfully sent me to Steinberg’s site to manually update myself (the Installation Manager, the Library Manager, and on my other PC even the freakin’ ASIO driver).
This was fairly annoying, because one might reasonably expect the update of the SDA to do these things for the user automagically, but whatever. So then I run the SDA, and see there’s a Halion update out there for me, which will not download after multiple tries, giving me the now famous “An error occurred while downloading xxxx. Please try again later”.
I punch a hole in my firewall for the SDA as instructed on another thread, no luck.
Looking at the log file per this thread, I see the following and am able to download and install the Halion update myself manually by cutting and pasting the link into a browser.
I was just about to buy and upgrade to Cubase 14. But having to go through this rigamarole for a dozen or more packages and possibly encountering other roadblocks in the process (like will I be able to activate it?!?!?) has me scared off for now.
I think that I’ll be waiting until when (IF???) you guys manage to get the SDA fixed. Please PROMINENTLY post an announcement if you happen to get it working…
Slight amendment. When I earlier punched the MS Defender firewall hole, it only did so for “public networks”, and I was unable to figure out how to set it to “private networks” as well. How Windows distinguishes between the two is beyond me.
But I just went back and finally was able to set the hole for both public and private networks, and now the download assistant has been able to download things!!!
So if this is the fix, maybe Steinberg should post this in their announcement about updating the SDA.
I’m still gonna wait on C14 until I’m sure that my $$$ will actually result in a successful installation…
if you are at home & already behind a internet firewall then there is little risk in disabling windows defender / firewall then turning it back on after the installation.
i’m a long time tech for a living - i wouldn’t want regular users messing with their firewall rules.
There are threads on this very forum going back at least to January 2021, all reporting exactly the same problems: Error downloading (unspecified) and connection problems.
As @JuergenP has said, why the SDA can’t connect and yet downloads are possible from the site is inexplicable, to say the least.
And there are 10 people in the team that develops this. Maybe that’s the problem - too many people.
I had a look at some of the other peoples’ experiences and posts about the Download Assistant so I thought I’d try specifying that the Windows Firewall allow the Download Assistant to communicate through the Windows firewall. And, it failed again. Same old error message. Please, please, please fix it.
Absolutely agreed. Until this DL everything worked well with updates etc. Now none of the updates in my DL Manager installs. For every item (including DL Manager) there are failure messages. My programs work so far, but the updates are not. It would be great if a fixed version would be available.
Yes and on my other PC, once the Steinberg Download Assistant was updated, it worked immediately! So we have a case where messing with the firewall wasn’t needed, a case where messing with the firewall worked, and a case where even messing with it did not work!
I sure wouldn’t wanna be a dev troubleshooting this problem, but since it’s persistent and severe for the sufferers, it would be nice if SB at least posted a notice about what the problem seems to entail, what’s known about it, and whatever existing workarounds exist, with full instructions on how to do them.
Either that or maybe Steinberg could just make all the program, sample, loop and expansion download pages easily accesible, discontinue the Download Assistant and move the activation code panel [which does work] into the Activation Manager.
