Steinberg support, expected response time? I created a issue on their online support. I got a automatic response asking if I used protools with the grand. I dont have any the grand license so their robot should classify that as unlikely. And then it was about steinberg hardware and iC pro. Guess …

I have been told Steinberg is very busy with support things,it can be a few days before they answer back. Well lucky the new C9.5 runs pretty well. So i dont think they have more users asking questions about it, well install problems and not running problems aside. The time i did make a support tick…

I received the answer in around one and half month.

I think the “normal” average is around 3 business days. Right now I wouldn’t expect a response in less than a week. Depending on what you’re going to ask it might be much easier to just make a new thread about it.

I’ve been waiting over a week. And counting…

2 weeks but it was a holiday this week and they were off friday… but pretry bad because i cannot use cubase at all now…

I can NOT confirm that. Expect 3 weeks+

My last two tickets (one in v9 era with a showstopperand one not so problematic) via mySteinberg took more than 30 days which I find unacceptable. Steinberg really needs to improve their response time. I dare not think what would I do if it took that amount of time in a case of nonfunctional dongle…

I got a reply now. About two month. “Sorry, we had a maintenance of our servers and we did not read your mail at all but you got a generic cut&paste mail that describes how you remove your preferences.”

I dare not think what would I do if it took that amount of time in a case of nonfunctional dongle. It would take less time. There is a different process in support. Search for Steinberg “Zero Downtime”. It takes about two to three days. If you still have an eLicenser that works, you can also imme…

Steinberg Forums

Steinberg support, expected response time?

Cubase

cubase-9

40W November 23, 2017, 2:51pm 6

Steinberg Forums – 30 Sep 17

Anyone else feel Steinberg support is terrible?

2 open support requests (both simple in nature), One is 9 days going unanswered and the other 4 days & counting. Was thinking of upgrading to Cubase 9 Pro but if this is what I have to deal with when I have to contact tech support than no...

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