Steinberg UR22C and Win 10 gets me tired - stutters

Steinberg Hardware UR-C Series
1

Its my 9th month with this box, and i was hapilly using it until june when problems started.

I use it mainly in a casual way, XLR mic and headphones (beyerdynamic dt770 80ohm), no mixing, recording etc. windows10, USB 3.1 and i tried another usb’s too, and its the same, power delivery is not a problem imho.
When I was on version 2.1.0, I experienced the disappearance of steinberg ur22c from the list of devices in windows 10, as if the driver got lost, just disappeared, and then reappeared in a few seconds - YT videos stuttered and after the driver cames back, there is no sound and tab need to be reset.
I installed the latest driver 2.1.5 and the matter has improved… slightly because it no longer disappears from the list of devices, although you can hear tearing at random intervals, sometimes an hour of peace, sometimes non-stop, for example, a movie played through VLC, music from AIMP, or a video on youtube stutters and tears along with the sound, most often it happens when using the browser, when I open a new tab, the sound from another tab can crackle in the headphones.

On Yamaha Steinberg usb driver ive setup 192kHz, superspeed usb 3.1 gen 1
ASIO: Mode Standard, Buffer Size 512 samples, input 6ms, output 7ms ( i dont really know what this setting do so i dont play with it) (i suppose its for recording things from XLR to Cubase LE AI Elements 12?)

its definitely not the fault of the computer jamming, its a fairly efficient unit. for example, once the sound jammed so much that no video on yt or via VLC or music on AIMP wanted to play, just either the program did not turn on or the movie was buffered endlessly, after disconnecting the UR22C in a second the problem disappeared

Windows detects it in 24bits not 32bits, but i can setup AIMP in 32bit, idk im green sorry.
I do not know if I wrote all the important information, I will try to answer all questions. Thank you very much in advance for any help.

2

To be honest, this sounds like there is something wrong with your system.
We had some reports about obscure system tools and tuning utilities that caused this kind of behavior.
And make sure that no sound enhancer is active.
Normally these are not needed with USB audio interfaces.

3

i dont use such things like u say i dont even know any… maybe other than dspMixFx for to my XLRmic but its a utility for this hardware so i dont think that this making troubles. But i must say that after reinstalling all steinberg drivers and update mobo (amd b350) drivers things changed to better. I will continue to look for a full solution, although I think the problem is rather in the drivers. thanks

4

Computer vendor? Laptop, desktop, or workstation?
Mainboard vendor?
More system specs!
Autostarts?

5

hand assembled PC unit by me
MSI B350 Carbon with ryzen 7 5700x and rtx 3080ti
Windows 10 Pro 22H2 up to date
in Autostart there is nothing particular i keep this to bare minimum
in audio options everything is disabled except ur22c
as I said after reinstalling all steinberg drivers and update mobo (amd b350) drivers things changed to better i dont need to restart music program or refresh YT video no more, but i still hear randomly cracks, and yet it is quite disturbing in listening to music because I feel like I am listening to a vinyl record with many defects

6

i was using ur22c by usb 3.1 with asmedia driver. changing to another usb with amd driver and yet another yamaha driver reinstall fixed the problem… for 2 days

7

I noticed that with larger cracks, the diode indicating the USB connection can stop lighting for half second equally with the sound
changes in kHz, buffer, USB 2.0 and 3.1 connections do not give any results, changing the usb cable didn’t help either. I am also beginning to suspect that the problem may be the ambient temperature, now that I think about it, the problems started to appear the beginning of summer and that’s a difference of 10-15 degrees in my room.

8

Any idea what could has changed in June?
Windows Update? New software?

9

no, no hardware changes, no windows updates (I’ve had them blocked in the registry since March as they annoyed me so much for forcing an update in the middle of work :slight_smile: ) no particular 3rd party programs software updates either other than games on steam
but i will update windows Im curious about the result

10

I am sending two examples of what has been happening recently
in one minute 6 cracks
UR22C cracks example

and recently it started to happen also, I don’t even know what to call it:
some kind of glitch

there are of course more kind of clippings, but i only catched those two

EDIT: this is way worse now: link it doesnt matter if this is playing in asio, direct or wasapi either…

11

Disable the Nvidia stuff for testing? Or disable Steam?

12

I did tests with everything turned off completely except for the music or video player (even shut down multiple processes in taskmgr) and tests where I use the computer normally - the problem occurs in both cases.

In the case where only the player and nothing else worked in bg, the problems were less frequent, but at the same time we have an example where I play some games so the computer works quite hard and I may not have problems for hours

from my observations it may be due to CPU usage and how it prioritizes tasks, but that’s just my guess, example? I turn on the browser and 10 tabs are loading, then the audio goes very crazy.
I exclude the damaged hardware, I did cpu, gpu, ram, disks tests, everything works fine, I even connected my 15-year-old creative 5.1 speakers to mobo and everything works fine too

I dont know if I mentioned it, but the USB diode also flashes when there are strong jams

1 Like
13

Turn off wifi and virus protection while using UR22C.

14

I don’t use wifi and I don’t see any reason to disable the antivirus, and even if I do, I only use the one built into win10

15

Next attempts:
-windows performance power plan instead of balanced
-disabling the realtek driver for the motherboard completely and disconnecting the speakers (jacks) from the motherboard
-disconnecting some devices from usb ports like webcam, stream deck,
-updating BIOS to newer agesa, update all drivers i know of, DDU GPU drivers and instal them again

the problem still occurs, but the problem with the UR22c can be excluded, because I connected the DAC/AMP for headphones and sometimes the problem also occurs here, it sounds a bit different, but it is present

In addition, I can also mention that whenever something starts to play and when it ends and there is silence, you can hear such a knock like “pop”

sometimes changing from high bits and kHz to 16bit 44.1/48 in windows sound options fixes the problem but only for a while… sometimes a day sometimes an hour
ASIO is working better than “normal windows use” but also have problems from time to time…
…

16

In my opinion, it’s just like a Yamaha driver problem.
Check my post a few days ago, nothing helps even though I tried every setting.
It seems to only occur on new AMD hardware? When I connect it to another older AMD PC, there’s no dropout occurs.

1 Like
17

i found solution that last for 2 days now but with earlier expierence it can be dead end like most of things that “worked” for few days or hours:

device manager > sound video and game controller > and here turn off all things like Realtek High def audio, nvidia virtual audio device (wave extensible)(WDM), nvidia high def audio, nvidia broadcast, etc etc (PPM > turn off device)

I still hear pop on start and end when audio plays but i dont have FOR NOW cracks etc.

we will see in near future

18

aaaaand problem returns…

19

Try installing older yamaha drivers. Like 3 updates ago for example . Change the sampling to lower value, and install different drivers for your USB port and check if any of that action improved the situation. Check also the CPU usage while using high sample rate.

20

my method is that you need to reinstall the drivers when a problem occurs and there is peace for some time, often until the system is restarted…
but this is not a solution to a problem that should not exist

but it gives me a hint that somehow Windows is interfering with the drivers of external audio players…

keep searching

edit2:
i read maciej’s post right now,
i tried it, older drivers mostly works a lot worse, that newer, lower sampling or bits rarely works, (some games dont like anything above 44.1 16bit lmao…)
i monitor CPU in hwinfo and there is marginal difference in usage in 44kHz 16bit or 32bit 192kHz