Support dead? Move license between accounts.

Cubase
1

Is support on extended leave or something?
The MySteinberg account where my eLicenser (with Cubase 7) is registered has an email address that no longer exists.
I created a new account and I want to transfer my license to that account. I recently purchased an upgrade license to Cubase 10.5 but I don’t want to activate it and add it to an account where I can’t read email notifications…
I can still access both MySteinberg accounts.

In hindsight I should have tried to change the email address on the old account, but of course now I can’t change it because the address already exists on the new account (even if I changed the new account email it didn’t work), so I NEED support to move the license for me, but they are sleeping.
I submitted support tickets from both my accounts 5 days ago. How many days do you usually need to wait for them to wake up?
Or is there any way I can do this myself?

2

AFAIK, you can remove the dongle from your old account and add it to the new. Maybe also have a look how to transfer a licence if you sell one.

3

i have the same issue. the email i used when i set up C5 is 13 years out of date and within My Steinberg i see no way to update the email address.

i have been waiting 2 weeks and nothing back yet.

does support actually exist?

4

I can change the email when I log into mysteinberg under login and security of my profile

5

I must have been tired/angry because I posted about this twice. Sorry about the cross-post, but I think the first post was made late in the evening in a rage, and the other post was made in the morning from work :stuck_out_tongue:

I DID get help in the other thread here:

And yes, you can change your email if you log in on your MySteinberg account, click My Profile in the menu and then Sign-in & Security to the left.
Click the pencil next to your email address to edit it.

The problem I had was I tried to change it BACK to what it was, but I guess the system didn’t like that change from A to B back to A that fast. It just worked now when I tried.
And since I now also managed to move my license, I’m grateful for the response and happy everything worked out with the license and account stuff.