Is support on extended leave or something?
The MySteinberg account where my eLicenser (with Cubase 7) is registered has an email address that no longer exists.
I created a new account and I want to transfer my license to that account. I recently purchased an upgrade license to Cubase 10.5 but I don’t want to activate it and add it to an account where I can’t read email notifications…
I can still access both MySteinberg accounts.
In hindsight I should have tried to change the email address on the old account, but of course now I can’t change it because the address already exists on the new account (even if I changed the new account email it didn’t work), so I NEED support to move the license for me, but they are sleeping.
I submitted support tickets from both my accounts 5 days ago. How many days do you usually need to wait for them to wake up?
Or is there any way I can do this myself?