Support request response - Is 3 weeks normal?

[Dr.Strangelove]

hi JPMD

I think it’s correct to say ‘it’s not unusual’…it’s worth bumping it via MySteinberg in my opinion.

is this related to your King Herod post ?

King Herod of Steinberg wrecked my install

And Lo! … it came to pass that a shiny new PC was delivered unto me and soon it was furnished with a new install of Cubase Artist 10.5 But King Herod of Steinberg was spiteful and due to social distancing, instead of the usual ‘go forth and slaughter’ stuff, he commanded his trusted Download Assistant to play havoc with this new installation and scatter the files of Cubase far and wide across the land of the SSD drive. And so, when the Not-so-wise man came to venerate himself in front of the s…