Hi Cubase, you just have the worst support in the world, I can’t get anymore, I haven’t had a response to several tickets; for some, for months. Please be professional and follow through on your commitments.

[image] ballagnat: To be honest, I believe that despite the goodwill and valuable advice of talented Cubase users, analyzing a crashdump / Log file is intended for a member of Steinberg’s technical support. You might be surprised. I understand your point of view. However, why not post one an…

sadly this is the daily bread with Cubase/Steinberg. Emails that do not arrive, support that does not respond, errors that are not solved… and yes, at least there is a large user base who sometimes find the solution, or know alternative solutions.

In all honesty, I have to say that the support was very good. The guy who handled my case was super efficient and the problem is now solved. If this could become the norm, that would be great! Let’s hope that the rants shake things up a bit in that direction.

this is my experience as well, I’ve written several bug reports but held back from writing many many more because the ones I wrote were not handled adequately. In this respect Steinberg are self-harming and harming their users. They really need to have a re-think going forward because burying their …

[image] larryhaggman: the ones I wrote were not handled adequately Steinberg don’t handle bug reports via technical support, that is via the forum or otherwise if you are registered beta tester. I am a Nuendo user, but I use the platform for music and at some stage I will be making very good…

[image] Pablin_Drummer2: Emails that do not arrive What you need to do is, write a short, basic email outlining your problem(s) and then post a more in-depth topic, in the forum as well, and when you receive an acknowledgement (email), then you can follow up in another reply. This has always…

[image] emotive: Steinberg don’t handle bug reports via technical support Did somebody from Steinberg tell you this as official policy or is this just your personal conjecture?

That’s why there is a beta program available: [image] Join the Cubase Beta Program – Help Shape the Future of Cubase! Cubase Join the Cubase Beta Program – Help Shape the Future of Cubase! We’re inviting passionate Cubase users to take part in the Cubase Beta Program! As…

Just as a PSA/FYI Bug reports are taken via support, and from here in the forum by staff or others, as well as through the beta program, which has existed for decades.

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Cubase

emotive May 3, 2025, 9:36pm 25

How to format a bug report Cubase

Hello all, If you would like to report a bug in Cubase for other users to confirm, please start a new topic in the with the tag ‘issue’ please follow these easy rules: Before you post a new report, use the search function to see if it was already reported. You might find a solution, or a report waiting to be confirmed. In that case, reply to the post. It is not necessary to post multiple reports in separate topics One report should include one bug. The topic title should be a brief de…

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