Hi, I desperately need help as a new user to Cubase LE 10 and Retrologue 2. I’ve just installed and used these software without difficulty. However, as I’m changing my computer, I can’t transfer the eLicenser (stored in old computer) to the new computer.
I’ve registered the eLicenser serial number (20 digits) with my Steinberg account. When I log-in to “My Product” and tried to reactivate both software by clicking “Reactivate License” button, it showed the old Soft-eLicenser number and when I clicked it, it came to a new page asking for “new Soft-eLicenser” number (while the old Soft-eLicenser number appeared at the bottom line). But, I don’t know how to obtain the “new Soft-eLicenser” number from the eLicenser Control Center in my old computer, which is required for obtaining the new activation code to authentic the software to be used in the new computer.
Could someone please help me?