I hope this is an appropriate thread to share my situation…very similar circumstances. John B has been very helpful via email but I have reached two loops I’m stuck in.
Loop One involves Steinberg support. The Steinberg website indicates I need to access support locally so I follow the links to Yamaha Australia where I must click on “register for Steinberg support”…which returns me to the Steinberg website where I am already registered (& so on).
Loop Two is for the Dorico 4 install. I have received my email with a grace period activation code then downloaded v4. I have then run through the instructions for upgrading my license;
eLicenserCC tells me I have Dorico Pro 3.5 Edu (not upgradable);
Steinberg activation manager tells me I have Dorico Pro 4 (verification pending)
I’ve followed the instructions here: helpcenter>steinberg>articles/4412560691986?>Steinberg Licensing “Verification Pending”
The solution presented has not given me any progress, so I select “Submit a ticket” and I am returned to Loop One (the one involving Yamaha Australia).