Upgrade from Cubase 11 AI to Cubase pro 12 without dongle

I lost my dongle.

I have v11 Pro and purchased the upgrade to v12. It’s installed and all working BUT I received an email saying it’s not yet activated and I have 14 days left.

Going around in circles trying to contact support so getting desperate trying here.

Tried this but no luck: Matthias_Quellmann

Mar '22

No, you don’t need the dongle. Just enter the Download Access Code (DAC) into the Steinberg Download Assistant and follow the instructions.

Nope didn’t work?
HELP

PS. just realised this is an old thread, exactly 12 months!