I wrote several times a request, a ticket on this, but still no response from Steinberg.
It seems, that Steinberg does not want to sell products…
This is working fine over here. I take it you tried a different browser?
Have you posted also in the German forum so someone from same country can confirm it works for them?
Using Google Chrom (also tried Firefox and Edge) and a valid credit card.
English or german does not make any difference
It is annoying, that Steinberg does not react for my ticket requests on this at all!
I do own Cubase 13 Pro.
So what is the problem here???
I did the same update 2 days ago with success but only with PayPal : Google pay did not work.
If you have a PayPal account would it be worth a try?
They same. The upgrade does not work.
To be honest: This upgrade procedure is suckz.
What does it have to do with “Firma” (company)? I am a private customer, who bought Cubase 13 Pro on 05.09.2024.
I have the license key here for Cubase 13 Pro.
So, why does the upgrade does not work???
Again: What annoys me most here is the non reaction from Steinberg.
Steinberg does not care about customers.
This is just plain suckz!
This is a problem with Fastspring, so you need to contact the online shop support.
But isn’t Steinberg actually responsible for this?
Sorry, this seems rediculous to me.
No, they are not. This is a common and standard practice for many software vendors to outsource everything around shop and ecommerce to external partners.
Fastspring, Digital River and several other big ecommerce companies are driving the complete shops and payment for vendors.
There is nothing ridiculous here, it is standard business for several decades and not just related to Steinberg.
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But Steinberg should instruct Fastspring how to do the sequence of operations, right?
I imagine, that Steinberg pays some money to Fastspring to do their job right, right?
As said, I am very annoyed by the fact, that Steinberg does NOT answer to my ticket-request here to resolve the issue!
As a private customer, what does “Firma” (company) has to do with it? This website seems just bad design, because of another unnecessy overcomplication, “made by Steinberg”.
This said, it feels, that customer is sh*t.
I actually start regreting buying Steinberg products… and can/will not recommend them any further. The spirit of good fortune seems gone.
Do you know what customer support means? Making the customer happy! It is your responsibility to clear the mess up your company made, not mine! There is a flaw in the process. Please don’t blame the customer for this!
Again, no.
What do you think why companies are outsourcing this? Creating and maintaining a shop system that works worldwide and reflects all country specific taxes, payment types like PayPal, Apple Pay, Credit Cards, etc. is nothing for a nice tiny shop system.
Steinberg defines the products, the upgrades and updates, discounts and sales activities, everything else is driven by Fastspring.
It is a plain simple optional field that you, as a private customer, simply ignore. Again, typical standard and not bad design.
First of all, I know really well what customer support means.
Second, I’m not a Steinberg employee, so don’t put your problem on me. I’m a customer like you and for me, and many others, the shop system works like a charm.
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I disagree completely with your statements.
“Steinberg defines the products, the upgrades and updates, discounts and sales activities, everything else is driven by Fastspring.”
→ So, there is a flaw in the definition.
BTW. I already opened a ticket-request for this on 7th of november 2024.
And never got any response on this from Steinberg.
Do you consider this as “good customer support”?
I don’t!
That is your personal right, but instead of continuously complaining you should contact Fastspring.
Since you are not acting for Steinberg, I do not understand your positioning here.
Did you hear about personal opinions?
I think, that Steinberg should clarify the issue here.
Thx for the conversation.
FYI, this is a user driven forum, so you will get responses from users, not steinberg. Steinberg has a presence here too, but is not a support channel.
I understand you are annoyed and I would be too in your case. But that does not help you much, since I am a fellow user.
Cheers, I hope it gets resolved soon!
They will direct you to Fastspring. It’s really that simple.
Also, note that this is not an official support channel for Steinberg, so a staff member might weigh in or not, and if someone does, it will be to ask you to contact Fastspring regarding a problem with making a purchase.
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On the right of your second screenshot it says that you purchased Cubase 13 via SPLICE. SPLICE’s terms and conditions state that the updates must also purchased through them.
So Fastspring or Steinberg have nothing to do with this.
Nope… What it says is this update is not suitable for splice customers.
If you navigate to that same section it will say the same thing whether you are a splice customer or not.
Well, then I stand corrected.