If you are still on Groove Agent 1 or 2 and are planning to upgrade to Groove Agent 4 here is how to proceed:
Groove Ageng 2
We will update the eLC license database next Thursday to include Groove Agent 2 into the license update we currently offer for Groove Agent 3. Once this is done, we will add it to the regular shop offer.
So starting on August 8th, Groove Agent 2 customers will be able to purchase and use the update to version 4 officially as well.
Please note that if you have already bought the update by mistake you can wait until the new eLC version is ready to actually use the activation code you have received with the order. It is not necessary to return the order!
Groove Agent 1
Due to technical reasons a direct update to Groove Agent 4 is not possible. Please get in contact with our support team ( info(at)steinberg.de ) in order to return the Groove Agent installation CD to us at Steinberg HQ or to your local distributor in charge for support. Once we receive the CD, we will provide you with a Groove Agent 3 activation code so that you can update to version 4.