I started having problems with audio drop out in both Cubase 6.5 and C9 on my Asus laptop.
The fix was: File \ Preferences \ {Transport} - {Scrub} \ [_] Use high quality scrub mode → UNCHECK this box. ReBoot (important).
I have absolutely no idea why “high quality audio scrub” would cause random drop-outs. But in my situation, this fixed the problem - after I had re-booted. This might work for you and it’s simple to implement - certainly worth a try. Good luck.
Hi, the same problem in DAWs and audio playback in Windows. I tried everything, nothing worked besides installing the 1.7 driver. (I uploaded file here for your convenience DropMeFiles – free one-click file sharing service )
Frankly speaking It doesn’t solve the problem, but dropouts became less noticeable than before (with old driver version).
My PC Specs are:
Win7 Pro
i7 4790K
Gtx 970 (EVGA)
16Gb DDR3 x1600
MSI Z87-G45
Steinberg UR 22 interface
My Laptop Specs are (same crap with dropouts there):
Lenovo Y510p
Win7 Pro
i7-4700MQ (2.4GHz 1600MHz 6MB)
GT755M
8GB PC3-12800 DDR3L SDRAM 1600 MHz
Steinberg UR 22 interface
Here’s screenshot of my PC USB layout with UR22 in chain:
Very confused here. Im using a UR28M on a Mac under OSX 10.12.3 Sierra. on a Mac Pro
Yamaha USB driver latest v9.10 installed.
Never used to have any problems with the audio playback or recording and have upgraded the USB driver through v9.06 to v9.10 and Mac OSX from Yosemite to Sierra over time.
Just recently I noticed, when using an online internet recording app through google chrome using its inbuilt adobe flash player, I have started to get random audio glitches on record only. These are like electronic plosives and occur at random. So started to try to find the cause.
Changing audio levels and mics had no effect so started to suspect usb interface and audio dropouts.
Changed usb cables and plugged UR28M direct to mac pro usb port in place of a powered hub no improvement.
Today I ran the Yamaha USB driver uninstaller which came with v9.10 of the Yamaha USB driver (up until now I have only ever installed the updated drivers without uninstalling previous versions and never seen any problem)
The uninstaller reported successful uninstall and I restarted intending to install the earlier version of the Yamaha USB diver v9.08.
Before reinstalling I checked
1: The apps which showed no Yamaha USB driver.
2: I ran the UR28M control panel which reported the expected device not found message.
What i did not expect was that the Mac Audio App still reported the UR28M as present (minus the red icon) and that the audio record and playback still worked. Not only that but the glitch / usb dropout was gone in testing recording.
Now this suggests to me that there are two usb driver layers at work here, the Yamaha one and possible a generic mac core audio one, or older Steinberg ones which the current uninstaller doesn’t touch.
Whilst this has cleared the recording glitch it leaves me with no UR28M control panel so is not really a solution to my problem (and I don’t see any other mac users reporting usb dropout issues). But I do wonder if there is an issue with the Yamaha install / uninstall process which in my case only seems to have partially worked. If the uninstaller doesn’t uninstall how do you get back to a clean start point?
Id appreciate any insights / ideas that anyone has as to why the recording and playback through the UR28M still works after uninstalling the driver?
Cheers
David
Hi Dave!
Try to find a OSX version of the Ghostburster software or something similar to remove ghost drivers from your Mac.
It will remove all the old driver from yout OSX does not matter which driver is. It will find old pendrive driver, camera, audio and so…
I use to run it all the time before upgrade something to make sure there is no more traces and keep my OS clean.
For sure
Hope this helps!
Good luck and have a nice Sunday!
Well after a period of my UR12 working smoothly it has inexplicably started with the flickering usb light and audio dropouts again. I also have noticed a correlation between the active wifi adapter and the dropouts.
This is incredibly painful. Is it up to us to fix this issue ourselves or will Steinberg address this issue sometime soon? I’m about ready to throw this thing out the window.
The sooner you do it, the better. Safe yourself the pain.
But first you should try another interface. If it runs flawlessly, then ditch the ur12.
kind regards
Hi David
There a some people like me with a drop-out and/ or clicking sound problem (playback and/or recording) with mac.
For me, i´m working with the apple core driver, because there is no other way to get rid of this nasty dropout and the clicking sound on every recording i´ve done with the yamaha/ steinberg driver. the clicking sounds like a scratch on a record. i thought it was rendomly at first, but in my case the clicks occur every 30 sec/ every minute.
if you don´t need the playback funktion use the core driver. be aware of the automatic sync in your DAW, maybe you need a bit of manual correction.
or get another interface, if many would, if the knew what some are know now.
This is becomming a huge problem for me. I’m thinking about rma. I’m definitely having more issues as my processor gets more work. I have tried practically anything.
It started out with issues with sound dropout when listening to music/producing. Now it’s even with recording aswell. I definitely see less dropouts with my UR242 when Chrome is closed.
I never had this issue with my M-audio 2i2 like this… I’m so frustrated about this, as it ruins my workflow, and it really annoys me.
Is steinberg doing anything for their customers with this issue? I’m not trying to sound like a absolute idiot, but I want something to be done. Is there going to be a fix, or do i just blatantly return this even though its been a couple of months?
if not enough people have that special problem, you/ we might never get help. so, you have so figure out what the problem is and change your OS, or youre hardware or or or…
i thought yamaha is a respected name, a big company, make good hardware, and they would take care of their software-stuff as well.
i´ve read about many probleme with m-audio stuff too.
so you can have luck with this, or that brand, or invest more money and go with rme or stuff like this.
if i have the money i would check out the new zoom interfaces.
the are some people who had to uninstall chrome properly to get rid of the drop-out, distortion etc.
so crome can be a problem, ore some hardware, a driver, the usb driver, the new os and the list goes on.
if you need a stable system for music production, and your have a running system, never change things if you don´t need to. thats what i´ve learnd so far.
good luck
by the way, if you want ro try out another interface, don´t wait to long, because you will lose to many money if you´ll sell your ur242.
have you tried to uninstall the yamaha/steinberg driver and work with the natvie apple core driver?
it works for some people, like me.
For me, by now, the things are better.
I am running a long Pro Tools sessions with no drop out. Today I worked all the day long, for instance. No issues.
But I am under Win 7 x64, not OSX.
I did all the hardware settings and seems the secret for me was the previous driver from Steinberg. Since I downgrade the driver, things are better.
I still need to do the long run playback test, but at leat, I can work like before with no stops.
Good luck, guys!!!
I wen’t on and got mine rma’ed. the store took it back no questions asked when i showed this thread. Now I have presonus, and for over 2 hours i’ve had no dropouts. So whatever it was it’s not a hardwareproblem on my end
Hello, Sorry this is a double post, I just found this thread.
Works great on a intel system but on AMD with the Via USB chipset it cuts out. I applied the newest firmware v1.04 and the UR22 works great on the intel chipset system but actually got worse on the AMD system with the Via chipset. I think in this case the AMD system needs a dedicated USB pci card that does not have a Via chipset. For anyone else having a problem with audio cutting out, take a look in your Windows device manager and see if you have the Via chipset, it will appear under the “Sound, video and Game controllers” section and might be listed as “VIA High Definition Audio”
Thanks
Gigabyte Mobo 78LMT-USB3
AMD FX™-6300 Six Core Processor 3.50 GHz
VIA USB chipset
16GB Ram
You know, i don’t really want to stress it… but… a little update from official side would be nice. This thread is almost a year old now, the precursor thread is over 2 years old now, and still this issue exists. Frankly, this really doesn’t shed a good light on either Steinberg or Yamaha. Please guys, do your homework, and fix this issue. It can’t be that noone can re-produce it. Steinberg always had a reputations to produce qualitiy products. Don’t let this image suffer, because you, or Yamaha can’t write proper drivers for your hardware devices.
Seriously, if i was in Steinberg’s or Yamaha’s quality assurance department, i’d light a fire under the guys responsible for the drivers.
I’ve been having problems with random audio drop-outs since version 7.5, and it seemed to get worse with version 9 (though it’s kind of intermittent, so it’s hard to tell). I check this and other similar threads periodically for possible solutions. A few days ago I noticed this:
I looked in my BIOS setup, but didn’t find any such settings, but I did find a setting called “HPET MODE” that I hadn’t noticed before. I’m still not sure exactly what “High Precision Event Timer” does, but I read some online comments indicating that it’s safe to turn it off. So I did.
So far, NO DROP OUTS since turning HPET off, and performance seems slightly impreoved overall. Too soon to throw a party, but I thought I’d toss this out in case it’s helpful to someone.
(Also, I noticed that my HPET MODE was set to 32-Bit, and since I’m running 64-Bit Windows, it probably should have been set to 64-Bit. For now I’ll just leave it off and see what happens)
After receiving a very late and also very generic answer from Steinberg support I gave up on the issue. I am now selling my UR22 mkII and got a Focusrite 2i4 instead, this one works much better. I’ll be honest and say right away that my problems did not completely get solved however and I suspect I simply need a hardware upgrade to get doing what I want to do with my system.
I was willing to help Steinberg with pinpointing the problem but the support didn’t even seem to care and watch the short videos I prepared for them so I guess, they don’t want my help. 
Good luck everybody else for getting your interfaces to run!
You can’t have an audio interface with dropouts. It simply doesn’t do the job. You just can’t use it.
Is there any official news about hte solution for the problem? Otherwise I will get my back to the store.
Hello! I second day in a row read this section and tried everything of the above, I have a problem with the UR824 - dropouts. I would be more calm if I was just missing the sound, but I have at the moment of rupture of connection there is horrible loud noise from the speakers, which is very scary. All channels on the interface pickout at the time of disconnection, you have to disable and then again enable it.
Noticed that many people who have a problem z97, I also is the ASUS Z-97K, Windows 7 Professional 64 bit, i-7 4790 (too many who have the problem same processor), 16 gb of RAM. I thought that the problem with discrete graphics card - I have a PNY Quadro 2000 - I got it, great motherboard - but this identity does not help. Completely removed all power saving modes, banned disable usb to save power. Last thing done today - in the device Manager - network adapters - properties under power management - removed a tick “disable to save power”.
While there was no more connection, and usb is just next to the network connector built. For now, I will use and test, not only in Cubase but also when working on the Internet. If it breaks later, the time will appear - one solution is to change the interface, I just want to quietly make music, not test equipment steinberg with different settings.
Interesting, i also have an ASUS board. I have the Z87-K though. Maybe we could share info about the used mainboards, might lead to something more tangible (although… really… that would be rather Steinberg’s or Yamaha’s job).
of course, I think the only way we can deal with the problem. I have today after all the above action has not been drop outs. Too early to rejoice, but still at least some positive effect, I’ll be all day tomorrow to work and hope that the drop outs will not.
I use MSI x99 board and still dropout tho. Easiest way is to change interface as above comment.
