UR44 - Audio interruption due to USB error is detected

Steinberg Hardware UR Series
1

Hi~

My UR44 has been used for many years. It always works fine.

I just bought a new computer recently.
Intel i7 12700K
Asus Z690-P D4
ZOTAC RTX 3060
Logitech Mouse M650
Windows10 Pro version 21H2
UR44 was installed newest driver(2.1.1)

It can playing audio. But UR44 start lag when I moving mouse currsor /or do something else.

Open Yamaha Steinberg USB Control Panel.
WeChat Image_20221008213150

Error info: Audio interruption due to USB error is detected.

I’m try connect UR44 to a USB2.0 Hub. Same issue.

How can I fix this?

Or, buy a UR22C? (for matching USB3.2) I’m not sure. Hlep please,thanks!

2

Use the latest chipset drivers, if it doesn’t help, stress your board vendor.

3

Thank you.
I already setup latest chipset drivers. Still dosen’t work.

5

But this one has serious issues, you must use a previous version.

Issues with Yamaha Steinberg USB Driver V2.1.0 or later
You can download the 2.0.4 version here .

1 Like
6

Thanks. I tried 2.0.3./2.0.4. Little better, but still have problem.

7

Thank you. I tried many version drivers of UR44. Did not works fine.
I think here must be mulity issue: UR44 driver, mainboard, Intel chip driver, Win10…

I spent too many time to fix this(10 days). I give up.

I will change a new audio interface which one support USB3.0.

9

Yes, I did. Still~

10

Today, I have a test with a UR22C . Same issue. :neutral_face:

12

Yes，I have tried them before you said it.
Thank you all the same : )

I was tried a lots of method & spent too much time for fix it. So sad.

14

I’m agree with you.
I borrowed a UR22C yestoday. I thought it was because that UR44 not good working at USB3.
But UR22C have same issue.
Maybe I should try other brand.
The most ridiculous thing is that my 5$ mini USB audio interface works great. :smiley:

1 Like
16

I just bought a ROLAND Rubix22. It works profect!
Finally~ :smiling_face_with_tear:

2 Likes
18

Im also having this error and cuts im sounds while using the pc ,I think they need to fix their driver

1 Like
19

Switching the RTX 3080 to the closest PCI slot to the CPU helped me.

20

I’ve got the same issues, and additionally i think it’s causing the freezes all the time, will try another brand ASAP as well!

1 Like
22

Hi everyone - not a UR44 user, but I own a AG03MK2 which also uses the Yamaha Steinberg Driver. I had this issue for insanely long, trying to downgrade the drivers, updating mobo drivers etc… Found that it may be an issue with the BIOS and flashed the most recent BIOS and it helped.

I do think this is an AMD-centric issue though - seems like a Ryzen issue, but I don’t think it hurts to try.

23

Would like to pop in here and say I’m having these issues as well. My interface is a UR242. No issues on a previous PC but now after upgrading everything, audio constantly cuts out especially when performing graphically intensive tasks like 3D gaming, screen recording, or video encoding.

MSI B550-A Pro
AMD Ryzen 7 5700G
NVIDIA GeForce RTX 3060
running Windows 10 Pro build 19045.2604

Potential fixes I’ve come across online that seemed to have worked for others:

  • Downgrading Yamaha USB Driver to v2.0.3 (made no difference)
  • Turning off XMP in BIOS (does not seem to give me the option)
  • Changing which CPU cores the driver can run on using Interrupt Affinity Policy Tool (made no difference)

Leaving these here in case anyone comes around looking for fixes and this does work for them :wink:
Uninstalling the driver entirely did solve the issue but is of course not a solution as you lose access to the tools & ASIO driver.

1 Like
24

The downgrading of the driver is the only try that can stand here.
All other recommendations are senseless.

The real solution is to use the right USB chipset driver. Don’t let MS decide which driver is used.

26

The finall solution:
I sold my “old” mainboard(Asus Z690-P D4), replace with GIGABYTE Z690 AORUS ELITE AX D4 V2.
All problem gone!

1 Like
28

same here, just got a windows 11 ( regret not getting mac) and sound keeps cuttin out? also get message that steinburg usb has audio interuption when in daw.

29

It’s worth checking the suggested changes under Tweak Windows, esepcially disabling energy saving: