I’m wondering if someone who is more tech savvy could help me.
I bought a USB e-licenser from the music store and it doesn’t install the proper drivers in my Windows 10 machine. However, on my Macbook, it was detected and I was able to install my license with no problems. Also, I tried it on a newly installed Windows 10 laptop and everything installed as normal. It’s my main machine that is having problems.
Here are the steps I took to install the USB e-licenser:
- reboot computer
- disable antivirus
- install eLicenserControlSetup.exe (asked if I trust Steinberg software, I said yes)
- plug in usb e-licenser (light wax and wanes 3 times and light goes out)
- start eLCC with Administrator rights
- try e-licenser in all usb ports (light wax and wanes 3 times and light goes out)
Windows Device Manager tells me e-licenser does not have drivers installed. Installing from disc could not find any drivers in the folder the eLCC installed in. Selecting manually from list doesn’t give me an entry with Steinberg or under e-licenser.
The problem doesn’t seem to be that it’s not being detected, but that the drivers are not installed.
Outside for reformatting, which I’m reluctant to do just for one software, I don’t have any other ideas.
Thank you in advance for your patience.