Video Decoder for Avid DNxHD - can't download

Hi

Can someone from the steinberg team please help I can’t download the decoder, urgently need to use it.
I’ve added a screen grab of what I get when I try download it.

Are you downloading it from your MySteinberg?

Hi, that’s where I’m trying to download it from, with no luck.
All I get is the “access denied” page I posted above.
Is there somewhere else I can download it from?
It’s been more than 90 days since I bought it so I can’t get it from the Steinberg online shop either.

We recently made some changes to our content-delivery platform which may have affected this. I’ve raised it with the appropriate team and will let you know what they say.

1 Like

ok thank you

@SizMixing - I’ve sent you a PM

I have the same issue, Ben - though I already have the decoder downloaded and installed, so I don’t need another download.

Hi!, could someone send me the link to download it? I can’t find the file on my user account, I can see the licence in my e licenser but I don’t understand how to use it without it…