Video player not showing the video, Pro 11

Cubase 11 Pro

  • get’s the correct frame rate 29.97 from the mp4 file and creates the thumbnails.
  • separates and runs the audio file seemingly smoothly until I start the video player.
  • becomes unresponsive while the player shows either a black, or a white screen or a random still frame from the file.


Win 10 64bit

MP4 is horrible, try converting it into something more easy to decode in real-time such as ProRes, PhotoJPEG, DVCPro or DNxHD (if you paid for the Avid DNxHD decoder add-on).

You may also want to read the following threads:

Thanks so much!

I looked into converting the Premiere Pro mp4 to prores with ffmpeg, a free converter (forgot the name, has a cupcake watermark… VideoSolo?) and yours using a couple of settings, mainly to differentiate between HD and and lo-res to see if that helps. I also exported prores and DNxHD (bought the add-on) from Premiere.

I then used two computers to import and got almost identical results on both with all file types, basically the same behavior I put in the OP. The best performance I got on a free converter that at least creates a file that allows running the video in Cubase in sync after some manual offset adjustment.

I must be missing a bunch of steps, I’m sure Cubase isn’t this bad with video.

I wonder if there are best practices shared by the Cubase community somewhere… I found some handy ffmpeg switches, but nothing specifically related to working on Cubase Pro 11 and Premiere Pro. I’ll keep researching, but I’d be interested in hearing what kind of routines people have established for Cubase and working with video.

That sounds very suspicious. I’m starting to think you have some kind of a video overlay issue with the graphics card you have installed on all of your systems?
Can you try the below video and tell me if it playback smoothly on your system?
Just make sure you configure the ‘Project Frame Rate’ in the ‘Project Setup’ window to match the video frame rate I sent, which is 25 FPS, and please let me know if you’re using Cubase Onscreen video player or stream the video via external hardware such as BMD.
Here is the link to download the video sample that works flawlessly on all well configured DAWs.

Thanks, your video runs smoothly on both machines. I has no audio, correct?

I have no idea if this is actually possible, but to me it seems like something in the way Premiere exports this particular project that messes up also the conversions… I’ll experiment with other footage and project, then export and report back with any findings.

Correct, it is always better to export/import the audio separately.
Good luck with your testing, let me know if you need any assistance.

@Sagi - your video plays back here perfectly fine/smooth in Cubase’s video player window. My question though is, what was the nature/format of the source file, before conversion please.?

I’m curious since I mostly get sent small (filesize) MP4 or MOV files -H264/AVC - to work with. These are FullHD and I have to say they too play fine and smooth in Cubase.

I tested some ProRes/DNxHD converts of these during my recent demo time of your latest ER Media Toolkit and noticed no great gains in playback.

Then I thought, should I necessarily expect any.? Then I looked at your video. Snoop Dogg and friend have a rather fine look of quality/detail about them… :wink: Hence my question about pre-conversion format.

(Demo’s run out now; its difficult times, meaning no spare cash for a pro bundle purchase just yet - hopefully I will before current sale ends.!)

Sorry to OP - going well off-topic now…!

Hi @Puma0382 , the source for the Snoop video was mp4 not highly compressed but not very large as well, about 4000 kb/s
Even if it looks like you don’t gain much by transcoding everything into ProRes, it is always better to do so, because it reduces load on your system significantly.
About my conversion software, both Pro and Essentials bundles use the same basic method, the Pro just have more options and auto adjustment functions for faster workflow and audio to video sync that doesn’t exists in the Essentials bundle.