[BUG]: HALion 4.5 crashes spectacularly when browsing folder

Virtual instruments
#1

Today, I discovered a rather nasty bug: When I want to browse for a certain sound (an accoustic clap, in fact) in my folders of samples, Cubase gets a whole bunch of error messages and I have to close it with the Task Manager (sometimes, it gives "application has stopped working message).

This is a rather serious error, as I still have lots of samples that I haven’t imported into Cubase.

I’m using the latest Cubase 6 and HALion 4.5 running in 32-bit mode on Windows 7 64 bit.

Error message in Event Viewer:
Faulting application name: Cubase6.exe, version: 6.0.0.229, time stamp: 0x4cf95e35
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000374
Fault offset: 0x000cdcbb
Faulting process id: 0x11c0
Faulting application start time: 0x01ccc594c58d7e28
Faulting application path: C:\Program Files (x86)\Steinberg\Cubase 6\Cubase6.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 63f8bac4-3188-11e1-9684-b30bf9a6197a

What gives? Am I the only one?

#2

Looking at the error message, it doesn’t seem that you are in fact using the latest version of Cubase (It says “Faulting application name: Cubase6.exe, version: 6.0.0.229”… Try updating to the latest, which is v6.0.5 now.

http://www.steinberg.net/en/support/downloads/downloads_cubase_6.html

I can’t say if this will help completely, but normally a lot of bug-fixes are sorted early on and we’ve had 6.0.1, 6.0.2 and now 6.0.5 if I remember rightly. Give it a go!

Regards,

Neil.

#3

I have since updated, and the same thing happens. I can drag and drop from explorer, though. And it’s only one folder - all the others can be opened (AFAIK). Weird.

#4

Can you tell me what you are doing - in detail. Which sample-name please? What are you doing with that sample?
I’ll try to do the same here to see if it crashes too. It could be that you simply have that sample on a bad hard-drive sector and it’s causing problems.

Have you run CHKDSK?
Do you have any PC “cleaners” such as System Mechanic etc, which may spot the problem for you?

http://www.iolo.com/promo/welcome/sm/

System Mechanic has a fully functionning 30 day trial, for free, so I would download it and try it. It may find more than that error!!! I’ve been using it for about 3 years and it’s a great bit of software.


Neil.

#5

I have the same problem.

Maybe related to this one? :

https://www.steinberg.net/forum/viewtopic.php?f=19&t=16271

#6

Hello,
same problem.

#7

Hi guys,

maybe you can send me further information please?

Do you use the Cubase Mediabay, HALion 4.5 Mediabay/ Browser or the Windows Explorer?
Please send me a Stpe-by-Step guide please.

#8

Hello,
2 crashes : Halion 4 51 standalone and also with Cubase 6 05.
I used HALion 4.5 Mediabay

  1. standalone
    Nom de l’application défaillante HALion 4.exe, version : 2.2.1.53, horodatage : 0x4eaa89b2
    Nom du module défaillant : HALion 4.exe, version : 2.2.1.53, horodatage : 0x4eaa89b2
    Code d’exception : 0xc0000005
    Décalage d’erreur : 0x0000000000065075
    ID du processus défaillant : 0x11fc
    Heure de début de l’application défaillante : 0x01cce7533733ca72
    Chemin d’accès de l’application défaillante : C:\Program Files\Steinberg\HALion 4\HALion 4.exe
    Chemin d’accès du module défaillant: C:\Program Files\Steinberg\HALion 4\HALion 4.exe
    ID de rapport : 855e1fb6-5346-11e1-8741-74f06de179c2

  2. With Cubase 6 05
    Nom de l’application défaillante Cubase6.exe, version : 6.0.5.357, horodatage : 0x4e8f28ad
    Nom du module défaillant : HALion 4.vst3, version : 4.0.4.104, horodatage : 0x4eaaa65e
    Code d’exception : 0x40000015
    Décalage d’erreur : 0x0000000000c3436c
    ID du processus défaillant : 0x2d8
    Heure de début de l’application défaillante : 0x01cce7512aa80e26
    Chemin d’accès de l’application défaillante : C:\Program Files\Steinberg\Cubase 6\Cubase6.exe
    Chemin d’accès du module défaillant: C:\Program Files\Common Files\VST3\Steinberg\HALion 4\HALion 4.vst3
    ID de rapport : 6edb028c-5346-11e1-8741-74f06de179c2

:question:

#9

Hi guys,


I will investigate this and post our results.

#10

I have got similar crashes, but without rhyme or reason. I cannot reproduce it at all, it just happens. Sometimes I’m days without an issue, other times it will crash multiple times a day. Most times it will crash Cubase as a whole stating the faulting module was Halion 4.vst3 and I have to force close Cubase or it just hard locks while the rest of my computer works. This happens while browsing for samples, as well as dragging and dropping samples from the Halion 4 Mediabay, or Halion 4 Browser into a slot in Halion 4. This never happens when dealing with the Cubase Mediabay.

99% of the time when I get the crashes, I also get these solid grey textures covering portions of the Halion 4 main window.

Thread with picture is here.

http://www.steinberg.net/forum/viewtopic.php?f=59&t=15652

I hope you guys can figure it out. It isn’t a show stopper, but really annoying when it does happen and there is a risk of losing work if you didn’t save for awhile when this issue creeps up.

Best of luck!

#11

There is a chance that the problems with crashes reported here are in direct relationship with the problem described here: http://www.steinberg.net/forum/viewtopic.php?f=59&t=15652#p117463

This would mean that the crashes reported here are fixed in the upcoming HALion Version 4.5.2 as well.

best regards
Gerrit