Cubase Pro 11 and R.M.E. UCX Audio System problem

I’m coming to the same conclusion: All reports so far come from users with RME interface and Ryzen systems.
@glueman , unfortunately, fixing this issue depends on getting hold of a system where we can reproduce the issue and debug it. We were not able to reproduce this inhouse so far :flushed:. But the possible Ryzen link is a promising approach.

1 Like

Ryzen 5 5600X on MSI MPG B550 Gaming Plus

1 Like

That happened to me too, when i started on this system it was rock solid, but than I did multiple updates and installed some third party plugins and the trouble started to become a big problem

Windows 11, Ryzen 9 3900X on MSI B550-A PRO (drivers, bios and windows up to date). Fireface is connected directly to one Mainboard USB-Input, no USB hub in between.
Thanks for still keeping an eye on this issue @Chriss !

1 Like

I re-read your previous messages and noticed that you only have issues with Cubase using ASIO, not with other DAWs. I missed that important detail earlier, sorry!

Looking at your motherboard manual, you have several USB ports: 4x USB 2.0 Type-A, 2x USB 3.2 gen 1 Type A(previously 3.0), 1x USB 3.2 Gen 2 Type-A and 1x USB 3.2 Gen 2 Type-C.

According to the manual, all the USB 3.2 ports are connected to the CPU, while only the USB 2.0 ports are connected to the B550 chipset. Ideally, I would connect the RME to one of the CPU ports, but have you tried using the USB 2.0 ports?

You might also consider trying an inexpensive USB 2.0/3.0 powered hub from a reputable vendor. Some interfaces can be very picky about the ports/chipsets they work with. I know it might sound stupid, but I’ve had an old Fireface UC that only worked when connected to a TP-Link USB 3.0 powered hub. While this isn’t directly related to your Cubase issue, it’s worth a try.

If you’re open to spending a bit more, RME recommends using Sonnet USB 3.0 PCIe expansion cards with NEC/Renesas chipset. You’d need to check the forums for the exact model, but it’s one of the older Allegro Pro cards. The idea is to isolate the interface to its own chipset.

I know it might seem irrelevant since other DAWs work fine for you, but until Steinberg sorts you out, it’s worth giving it a try.

@Riggs, I just came back here with a similar idea :smiley:. I discovered a post on the RME forum, which suggests to connect the RME interface to a dedicated USB port. The guy posting is also on a Ryzen system. So you might give Riggs advice a try. The post also links to USBView, which can be a useful tool for the endevor.

Cheers
Chriss

2 Likes

An update : it’s been at least one week since I stumbled on the “no ASIO activity” issue on my end, which was occuring until recently at Cubase launch. I have started Cubase at least 10 times since, without it.

FWIW, I updated the RME driver to 1.251 (TotalMix 1.95) / Firmware 49 last 16th august and just few days after, a Windows update occured. Worth a confirmation/check, maybe, for all of you who are affected. I’ll post here if I experience again the issue .

Reminder (System/OS) : AMD Ryzen 7 3700X / Asus Prime X470-pro / 32 Gb DDR4 / 2 SSDs - Windows 10 Pro 22H2.

1 Like

Just updated everything, but the issue persists. But I’ve always had periods without any problems followed by periods where it just happens all the time and I have to reset or reconnect like 30 times in a row to make it work.

Not good… :slightly_frowning_face:

On my end, the issue has simply disappeared : since my last post, I probably have launched Cubase nearly twenty added times and the driver is always making the contact with it, at the start of each session. :crossed_fingers: :neutral_face:

1 Like

I fear, it’s a timing issue during the handshake between DAW and interface. If the timing changes, the issue may disappear. I hope for the best.
@jasal82, have you tried another USB port already? This could change the timings of the connection procedure.

After switching to another USB port I had at least 15 Cubase startups without any issue. That’s going in the right direction but I’m not yet convinced that the issue is gone for good.

1 Like