Dorico 5 & License activation manager - not working


I have just installed dorico 5, I was about to try to launch it and I got asked by a pop up to launch my steinberg activation manager first in order to activate the new dorico 5 license. Instead of just pressing the “relaunch” button that is available on the pop up, I tried to just start the steinberg activation manager the normal way (by clicking on the application desktop shortcut), the activation manager started without any problems, however I can only see “Dorico 4” as my activated license, and I can see no option whatsoever inside the application to add a new license for dorico 5 ?

Since I found no place to enter my license for dorico 5 in the activation manager (when started the normal way), I tried to close it, and then try to restart it but by first trying to start up Dorico 5, waiting for the activation pop up screen again - and then pressing the “relaunch button” that was available at the pop up, see if there would be any change. But when pressing the “relaunch button”, nothing happens, at all, and now also if I try to start the activation manager the normal way like previously nothing happens either, I have also tried to start it as “administrator” but still nothing happens when I try to start it.

So in short, how can I fix this issue, start the activation license manager and activate my Dorico 5 license properly?

Thanks in advance.

I just solved the issue, I had to manually enter my access code in the steinberg download assistant, once I had entered my access code there, then I could boot up Dorico 5 properly without any issues, think it can be good for people to know who experience the same problem!

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Hi @Mr_Olsson,

well done.
And although you’ve already resolved the problem on your own:

just for the record:
are you aware that you could’ve also used your new Download Access Code (DAC) by logging into your Steinberg ID website account and then using the “Redeem Download Access Code” input field (to be found under “Products”)?

By using this method, your Dorico 5 license (updated from Dorico 4) would’ve automatically appeared in Steinberg Activation Manager (SAM) after its next start / sync.

(my apologies if you perhaps already found that out on your own, too).

Best wishes,

[-Screenshot 1-]

[-Screenshot 2-]

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I had a related frustration trying to instal Dorico Pro 5 as an upgrade to Dorico Pro 4, after already installing Dorico 5 SE. The Download assistant and the older manual installation method for Pro 5 kept reinstalling the SE version, which has an indistinguishable Dorico 5 shortcut. It took me ages to find out, only by Googling, that you also need to go into the Activation Assistant to activate the Pro version once you have used SE. Shouldn’t this be automatic, if you have selected the Pro version from the Download assistant?

If one downloads a new copy of Dorico 5 as one’s first instance of Dorico, one would still have to go to the Activation Manager to authorize it. This is no different than downloading Finale and then authorizing/registering it as a separate operation. implies it should not be necessary to enter the same code twice:
“By redeeming a Download Access Code in the Steinberg Download Assistant, the whole process of product activation and provisioning of the installation can be made in one go. Just enter the Download Access Code and the Steinberg Download Assistant guides you through the required steps.”
This didn’t work for me.
I checked on my receipt and the code provided is called a “Download Access Code”, not an activation code. As a result, I failed to finish a due composition last night.
My instinct, not to bother with this new version due to the complexity of getting Steinberg stuff actually working, now seems justified.

See also this, which failed for me:

Dorico Pro, Dorico Elements and Dorico SE are actually all the same application, and determine what features to enable based on the license you have.

When you buy an update from Dorico 4 to Dorico 5, you receive a Download Access Code for the update itself in the sales receipt from our online shop. You have to enter that DAC, either into Steinberg Download Assistant or into your Steinberg account on our web site, to actually update your license from Dorico 4 to Dorico 5 (it would be good if this happened automatically, of course, and that’s something our digital team will implement in future).

If you don’t do this step, and you have a Dorico SE license, then when you run Dorico 5, the only license it can find that allows it to run is your Dorico SE license, since a Dorico 4 license obviously won’t work to run Dorico 5 (though the converse is true, i.e. Dorico 4 can run with a Dorico 5 license).

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I believe I did all this in the Download assistant. Certainly, it was offering me Dorico 5 Pro. But thanks for explaining that they are the same software package.

I’ve checked your account and you have both a Dorico SE and a Dorico Pro 5 license, so provided you run Steinberg Activation Manager and refresh your licenses, the activate Dorico Pro 5 and deactivate Dorico SE, you should be all set.

A post was split to a new topic: Unable to start Dorico 5 trial version

I’m experiencing the same issue as stated in the top of this thread and followed the steps to activation. Yet, Dorico 5 still will not open past the pop-up.

Hi @John_Benware, what does the Activation Manager say, does it recognize your Dorico 5 license?


Maybe it is something else then. Would you please follow the instructions from this thread and produce a diagnostics report. Thanks very much

Thanks. I’ll give it a shot.

My terminal app won’t read/open the .sh file.

Please do in the Terminal:

sudo chmod 777 [path to the script]

When you hit enter you are asked for your password. Type it in and hit enter again. Does that work then?

I’m completely out of my element here. Did I input this correctly?

Macintosh-3:~ JohnnyB$ sudo chmod 777 [path to the script]
chmod: [path: No such file or directory
chmod: to: No such file or directory
chmod: the: No such file or directory
chmod: script]: No such file or directory

No, you have to replace “[path to script]” with the path and name to the actual script.

If the script is right in that same directory where the Terminal currently is, then simply do

sudo chmod 777 ./

Do you understand, what I mean?