elicenser problem

hi i have steinberg ur22 with cubase 7 ai

a week ago i lost my windows system on my pc
now after install new windows version i cant actave my cubase version

“elicenser the activation code has been used already”

i have account and actave my prodect on steinberg site

The top topic (not announcements) in this forum (the sticky one) explains how to get a new activation code.
http://www.steinberg.net/forums/viewtopic.php?f=25&t=25117

thank u jaslan

On the left side click at “Activation & Reactivation”


i cant find ( Activation & Reactivation )
where i can find it
if u have direct link of the page please send me

MySteinberg has been re-designed recently. Expand the details of your software version and you should see the “Software reactivation” button.

I didn’t find :frowning: link ?

In your MySteinberg account, under “My Products” -> “eLicencers”, is your old Soft-eLicenser listed with your Cubase AI 7 license? If so, expand the details. You should then see the “Software reactivation” button. Otherwise, under “My Products” -> “Software”, your Cubase AI 7 should be listed. Expand the details and you will see the “Software reactivation” button. You will need your new Soft-eLicenser number (found in the eLCC app), to reactivate.

thanks a lot scab
under software
empty


under eLicensers
No eLicenser registered

under hardware
UR22 USB Audio Interface Serial number: ************ :slight_smile:

Registered on: 03/03/2014 20:41

see

https://www.dropbox.com/s/12m109y1jc53xsh/cubase.jpg

https://www.dropbox.com/s/5zprfx78a9htgzc/cubase2.jpg

https://www.dropbox.com/s/yrjm1sdprfgnfmm/cubase3.jpg

Does anyone else get pornographic “picture banners” around prince-des’s posted screen shots?

sorry
i use adblock firefox addons and I do not watch any porn image
Do you have another images upload site for re-upload ?

Dropbox seems to be popular. I was not blaming you for the banners. I am sure it is the site.
I think there is another one called imageshack. I use dropbox myself.
J.L.

now ok ?
:slight_smile:

Yes. Now it just shows your screenshot with no extra “decorations” :laughing:
Unfortunately, I am not familiar with the reactivation procedure beyond the article I referred to.
I did notice that you have no eLicneser listed. Maybe you need to install the eLicenser first?
I am somewhat guessing here…
I notice also you have no software registered. Did you register the software and eLicneser when you installed them originally? If not, it may be a problem because how is Steinberg ever to know that the software originally belonged to you? Since you have a UR22, which I assume came with the Cubase version, maybe support can help you since they can see that you own the UR22.
J.L.

lol
yes i have ur22 with “download access code” paper
and used it two months ago and work fine

i install cubase then elicenser
i press “register at mysteinberg” on eLicneser software and got this
https://www.dropbox.com/s/fo5mwj5f0dz9wvs/Screenshot%202014-03-04%2001.10.08.png
but I did not see the re-activation button

anyone ???

Okay, it looks like you have your Soft-eLicenser showing up in MySteinberg now.

Are you sure you activated your AI 7 when you originally installed it? Did you happen to delete your old Soft-eLicenser from your MySteinberg account? That would have wiped out your AI 7 license giving you nothing to “reactivate”.

I would be tempted to think that you never originally activated your software. However, I don’t think you would be getting the “activation code has been used already” if that was the case.

This is starting to sound more and more like a case for official support. Have you sent a support request?

Are you sure you activated your AI 7 when you originally installed it? Did you happen to delete your old Soft-eLicenser from your MySteinberg account? That would have wiped out your AI 7 license giving you nothing to “reactivate”.

yes im sure
and i use my copy for two months


This is starting to sound more and more like a case for official support. Have you sent a support request?

yep
since a few minutes

do not answer

Where are the steinberg support ???

all software companies interested customers

up up up please !!!

Did you received an answer from support?

You can also try to send a PM to a Steinberg employee, like these guys:

http://www.steinberg.net/forums/memberlist.php?mode=viewprofile&u=14453

http://www.steinberg.net/forums/memberlist.php?mode=viewprofile&u=138