I have a suggestion for Steinberg
Today I have been trying for over an hour to eLicense a product but get the message
A connection to the license server could not be established, because the license server is currently not available (e.g. due to maintenance work).
mySteinberg was also offline (Identity services not available because of maintenance) but came back online half an hour or so ago
There is no online information about the eLicense servers: so I submitted a support ticket and was told that “We are currently investigating problems with the eLicenser License Server.”
I followed up to ask when they might be back up: I cannot use my software until it gets licensed online. How do you otherwise plan your morning (or day) (or week)
I was advised that “We don’t know when we are back online. Please try it later again and be patient”
So, assuming the Steinberg people read these: a suggestion
Why not have a Server Status Page which people can visit? if there is a problem, put a message on the status page with a best-estimate of when it will be resolved.
Most online services do this. A server status page covers lot of uncertainty. I do not have to check firewalls, software, anything else because I know it is the server and nothing else
Then, why not add a line in the eLicenser error message box “check our server status page” and give the URL in addition to the things about checking internet connections, proxies, and such…
The Steinberg forums have many entries for exactly this problem: so how about developing a communication solution… it is not the first time this is happening…