Fail to upgrade from Dorico 3.5 to Dorico 4

I believe so!

I activated my Dorico 3.5 license to upgrade Dorico 3 and got the message that my license was Grace Period eligible. When I followed the link I was taken to the page but there is an error that says Error: Grace period campaign ID missing

Is there a different way to get Grace Period upgrade to work or need to wait for a fix.
Thanks for all the work you’re doing!

Hi @Ben_at_Steinberg

Started a couple of hours ago so I’ll see if I can remember.

I used the download code in the “Download Assistent” and it gives me the key code and directs me to the eLicenser and fills the code I press continue and get the messege:
“No License to upgrade selectable” and my Dorico Elements 3,5 License says “non-upgradeable”.

I’ve also activated the code in the “Steinber Activation Manager” and there I have an Activated Dorico elements 4 now.

Also when installing Dorico 4 from the Download Assistant I don’t get an Dorico 4 application. I still have the Dorico 3,5 application but not the 4 doesn’t appear.

Is the license for Dorico Element 4 visible in the Steinberg Activation Manager app?

This is what it looks like:

See here:

Thank you!

Thank you thank you thank you!
That worked and I have the new license

That looks like you are OK to run Dorico Elements 4 now. Does it launch OK?

Now the application suddenly and it works without a problem. Thank you for your help!

1 Like

Glad to hear you’re up and running!

Anybody else still needs help?

First, what a great, fantabulous release!!!
I’m unable to log in and now I’m locked out of my Steinberg account.

Now what?


Once the account unlocks, try the password reset procedure to get back into your account.

Hi Ben,

I"ve unlocked the account successfully and I can get the activation manager working but I still have not received my activation code. The shop.steinberg transaction did not complete although my PayPal account was debited.

Trying to launch D4, I it hangs at this screen:


Really sorry you’ve had problems with the transaction. Please raise a ticket with AskNet support and they should be able to help you get your purchase completed. Until you have your Download Access Code, which you receive in your purchase receipt from AskNet, you won’t be able to access Dorico 4 because you don’t have a license yet.

No worries, Daniel! I don’t have any deadlines. I have 2 licenses and the MacBook Air install went fine.

A huge, enormous WELL DONE to the entire team. D4 is spectacular!!!

Thank you all for your vision and hard work.


Sorry Jonas, but i’ve the same problem.
I’ve got a Download- and an Activation-Code. In the new Steinberg Activation Manager still “Prüfung ausstehend”.
The eLicencer shows only the Version of Dorico 3.5 with the command “not upgradqble”…

Kind regards

Markus, that’s actually a good sign: it means that your update has in fact completed successfully. Please try quitting Dorico, then running Steinberg Activation Manager, signing out, quitting it, waiting for 10 seconds, then run Steinberg Activation Manager again and sign back in.

It’s the same. :frowning: :pensive: