Grace Period Update to Cubase 12

Lombardic · March 2, 2022, 4:41pm

its frozen to checking license message. I have to click X on top right to close program

mhstudio · March 2, 2022, 4:43pm

Is there still a issue with licensing server ?

nizzle-rizzle · March 2, 2022, 4:44pm

Yes. Boatload of traffic, may need to wait until tomorrow when the action dies down. Too many requests for the server(s) to handle.

Ben_at_Steinberg · March 2, 2022, 5:11pm

What can you see when you open Steinberg Activation Manager? Is it showing the Cubase 12 license?

misanthrophil · March 2, 2022, 5:17pm

Hi, same issue here,but my activation manager shows no license at all though, even though on MySteinberg they both (Cubare 11 pro and Dorico 3.5 Elements) have “Grace Period Eligile” written.

nizzle-rizzle · March 2, 2022, 5:18pm

Nothing at all. And now even the eLicenser is showing this:

Ben_at_Steinberg · March 2, 2022, 5:19pm

Could you close eLicenser Control Center (eLCC), open Task Manager and ensure that the “Protected Object Server” process has been closed, then open eLCC again.

Ben_at_Steinberg · March 2, 2022, 5:21pm

That’s a good start. What happens if you run the maintenance task in eLicenser Control Center?

misanthrophil · March 2, 2022, 5:22pm

Doesnt complete any step due to “network error”

Lombardic · March 2, 2022, 5:23pm

Thats the typical license maintenance error screen

Ben_at_Steinberg · March 2, 2022, 5:24pm

This is will be due to congestion on our eLicenser server. I’m sorry for that. Please try again a bit later.

nizzle-rizzle · March 2, 2022, 5:24pm

ok cool, at least it is now showing this. just seems the servers are getting HAMMERED with requests right now. I’m sure all will be fine once the traffic dies down.

misanthrophil · March 2, 2022, 5:25pm

Ok, thank you.

Ben_at_Steinberg · March 2, 2022, 5:25pm

I’m afraid I can only say the same that this problem should alleviate soon once the peak demand on our eLicenser server drops. I’m very sorry about this and hope you get your free grace period update soon.

Ben_at_Steinberg · March 2, 2022, 5:27pm

Once the license says “grace period eligible” you should be able to open Steinberg Activation Manager and run the “Grace Period Check…” function to start the process of getting your update DAC.

nizzle-rizzle · March 2, 2022, 5:27pm

Yes. Very cool. Nothing else you guys can do and thanks for the support. Very excited to get v12 up and running! Good stuff!!

Ben_at_Steinberg · March 2, 2022, 5:28pm

We’re super-excited for you all to get going with Cubase 12!

nizzle-rizzle · March 2, 2022, 5:47pm

So ELCC at one point showed “grace period eligible” so I then went to the SAM and did the GPC which now returns:

Ben_at_Steinberg · March 2, 2022, 5:50pm

Another way to trigger the grace period process is to successfully complete the maintenance task in eLicenser Control Center. What happens if you try that?

nizzle-rizzle · March 2, 2022, 5:57pm

GPP in ELCC gets stuck at step 1 (due to so much traffic). I am going to try again in many, many, many hours time.

This is like trying to buy Justin Bieber + Nickelback tickets online as soon as they become available. Justin Bieber and Nickelback are such incredible artists and so many people want their tickets that the servers overload. Like this: