I have recently had my Windows 7 system fail and I am now trying to re-install all my software on Windows 10.
I have installed the latest Soft E-licenser but it won’t let me use the activation codes I received when I purchased the software (downloads). When I go to MySteinberg account I don’t see any of the software listed there apart from some of the basic stuff I got with my UR242 hardware purchase a while ago.
Subsequently I purchased Cubase Elements 9 (upgrade from AI), then Cubase Elements 9.5 upgrade, Halion Symphonic Orchestra and Halion Sonic 3 for which I received the activation codes by email.
I read this article https://helpcenter.steinberg.de/hc/en-us/articles/206530004 and tried to follow it. To re-use the activation codes I received when I purchased the software I clicked on the top left red Register Elicenser/Software button and entered the activation code. I then got the error message “The eLicenser assigned to this Activation Code is deprecated”.
I have raised a support ticket for this but that was 5 days ago and no response as yet. In the meantime I am unable to use all of this software which I paid for.
Does anyone know any other way to get hold of someone from support and get some action?