Updating to Cubase 12 – STATUS UPDATE – Monday, March 7th

Hello Ben, thanks for all your help the other day to get CE11 reactivated…now how do I get to CE12… eLicenser maintainance task runs fine everytime with all steps returning OK but the license is not converted to grace period eligible. When I run SAM, it doesn’t show any license. Looking forward to resolve this with your help. Thanks!

Heya… I have no Idea how to send pm in here, can you write me or give me a direction where to turn to. Yes I updated Groove agent as well.


Still no video player stuck inialization problem etc solved yet.
How long is this going to go on?

We are working on a fix with the first maintenance update.

Please fix also the media bay on right zone! The column setup will not save, for example if you want to see other info than key and tempo, those settings will restart after cubase is restarted!

In 3 months??

Hello. My USB eLicenser shows that I have "Cubase Pro 11 (Grace Period Eligible). Some questions:

  1. Does Cubase 12 work with the USB eLicenser or only with the new software-based licenser? The USB eLicenser is preferred since I can then use Cubase on my desktop computer and also on my laptop when travelling.

  2. Noting ongoing challenges with upgrading to version 12, can I continue using version 11 and upgrade to 12 at any stage in the future, given the “Grace Period Eligible” confirmed in my eLicenser, or is there a cut-of date for upgrading an eligible 11 license to 12?


Only the new


Please have a look at the FAQ where all these questions are answered.


Thank you

You can do that with the new system too, but without using the dongle… so the new system is preferred. You can have Cubase 12 activated on up to 3 computers, all dongle-free.

Hello, I recently purchased Cubase Artist 12 by upgrading it from Cubase Elements 11. I enter the license in the Steinberg Download Assistant, but when I click “Update”, the eLicenser Control Center opens and I get an error message saying “No selectable upgrading license”, and asks me to put the Cubase Elements 11 license on a USB-eLicenser (dongle).

I never had a USB-eLicenser (dongle) since Cubase Elements doesn’t need it, and Cubase Artist 12 doesn’t need it either (this is the main reason of my purchase). On Steinberg Activation Manager, the license is still “Pending verification”. What should I do?

I have opened a support ticket, but reading the comments I am afraid that they will not answer me.

Regards, and thank you very much.


A post was split to a new topic: I left My USB eLecenser in Ukraine

I have waiting for the DAC email for 1 month already.
Please send me it, thanks.

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Still waiting for DAC email - nowhere to be seen, not junk, Steinberg not on any blocklist - weeks now going through the grace period check many many times, no sign of anything in my products - no response from Steinberg support in Australia after being forced to submit a ticket via them only. Can’t even change my email in My Steinberg as it wants a verification code sent to the email address that it doesn’t send anything to. No response to my previous post on the forum, what am I supposed to do?

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Did you click the Update button in that image?

Hi Steve,
Yes that takes me to the webpage you see open behind the activation manager and the elicenser control showing the confirmation image there, informing me to to check my email for the download access code, that never arrives.

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Same here. I am still waiting for the email with the download access code for over two weeks.

We’re working on this and will have a solution for you soon.

I’ve sent you a PM. Let me know how you get on.

I’ve sent you a PM - let me know how you get on.