- Close Cubase.
- Open the “Run” command prompt by pressing the Windows logo key + R simultaneously.
In the command line of the ‘Run’ window, enter one of the following path shortcuts::
user specific installation (standard): %appdata%
installation “for all users”: %programdata%
Simply use %appdata%
if you are in doubt.
- A new Windows Explorer Window opens.
- Locate the folder ‘Steinberg’ and therein the folder ‘Cubase 13_64’.
- Move (not copy) the Cubase folder onto the desktop.
- Start Cubase
Cubase will now restore its factory settings.
This is merely for testing, to see if the problem really lies in the preference files. You will not have your key commands and other settings anymore but thanks to moving instead of deleting the folder in step 5 you can restore your old files anytime.
Simply delete the new folder ‘Cubase 13_64’ in the %appdata%\Steinberg folder and move the old one from the desktop to this place.