I can confirm this.
When reporting a problem a repro works best, to make sure that the people who check your problem to the exact same thing you did to reproduce. I will bet that that didn’t happen here– I mean that people tried stuff, but not the exact thing the OP did.
Here’s a Repro:
- Create an Instrument track and load a VSTi on it.
- Click on the Instrument Tab
- Right-click on one of the tabs that appeared and select Setup…(I used the Audio Fader tab)
- In the dialog that opens click in the pin column for the items you want to pin
- Hit okay
Here none of the tabs get pinned.
In terms of support response times and ways to contact , it depends on where you are in the world. The US has a separate support team from the EU countries, and there a many countries in the world where Yamaha/Steinberg do not have official support, and people are referred to some local support which might be a retailer.
EU folks can call SB direct, in the US you cannot.
So for someone in countries without Steinberg or Yamaha Cubase tech support, the forum really is the best way to get answers.
If you have an problem or or a feature request sending it to the tech support team i not a bad idea. Especially since those communications are logged, whereas the forum is a more casual affair.