When reporting a problem a repro works best, to make sure that the people who check your problem to the exact same thing you did to reproduce. I will bet that that didn’t happen here– I mean that people tried stuff, but not the exact thing the OP did.
Here’s a Repro:
Create an Instrument track and load a VSTi on it.
Click on the Instrument Tab
Right-click on one of the tabs that appeared and select Setup…(I used the Audio Fader tab)
In the dialog that opens click in the pin column for the items you want to pin
Here none of the tabs get pinned.
In terms of support response times and ways to contact , it depends on where you are in the world. The US has a separate support team from the EU countries, and there a many countries in the world where Yamaha/Steinberg do not have official support, and people are referred to some local support which might be a retailer.
EU folks can call SB direct, in the US you cannot. in the US as well.
So for someone in countries without Steinberg or Yamaha Cubase tech support, the forum really is the best way to get answers.
If you have an problem or or a feature request sending it to the tech support team i not a bad idea. Especially since those communications are logged, whereas the forum is a more casual affair.
I think this must have been not added due to some programmatical barrier, i.e., something else must be changed to do it, and changing that something would break something else, and changing that would break something else which would need to be fixed, etc.
Pinning on Instrument tracks is still an issue since Cubase 8.
In the inspector when pinning e.g. the inserts tab of the instrument, it doesn’t stay in this state when opening e.g. the send tab.
Also when strg+clicking all tabs to be open, if you click on one of them, all get collapsed.
It works for audio but not for instrument track types. Such an annoying bug.
The Pin functionality was not developed for instrument tracks , it only concerns audio tracks.
The answer itself is confuse, the problem isn’t about the Instrument Tracks as a whole, but the instrument tabs (the tabs related to the audio part of the instrument, that are in fact the same tabs that we can find on Audio Tracks and on which the Pin is working fine…).
We have the Settings panel available, the pin column is visible, we are able to enable pin on selected tabs, click apply, but then it does not work because the few lines of code needed to close the loop are simply missing.
Is that really a technical barrier or some cult of laziness ?
To me this is clearly an unfinished feature that has been abandoned.
The first post in this Topic is from six years ago.
Come one Steinberg, you can’t tell me that during all that time you didn’t find a moment to “develop” the Pin for instrument tabs.