If you are running into issues with eLicenser server during the update, please have some more patience. The good old eLicenser server is once again getting closer to the limit of its capacity.
Please just try again later today instead of trying it over and over again right now. Each request for the update is creating another call to the server and will increase the current issue.
There is nothing to worry about. No license will be lost. No grace period update will time out.
CUBASE PRO 11 - NON-UPGRADEABLE
If your Cubase 11 license name has changed into “non-upgradeable”, there is nothing to worry about. Actually, the update has been successful. It just means that the Cubase 11 license has been used to validate your eligibility to update to Cubase 12 and that it cannot be used to update to Cubase 12 again. You will still be able to use this license to open Cubase 11 and previous versions as usual.
WHERE IS THE CUBASE 12 LICENSE
Since Cubase 12 is making use of the new Steinberg Licensing system you will find the license in the new Steinberg Activation Manager.
WHY IS CUBASE 12 NOT LISTED IN MYSTEINBERG?
The “old” MySteinberg website will only show you eLicenser based products. But if you open the new Steinberg Activation Manager and click on MySteinberg… in the menu you will get to the new product overview where you will find Cubase 12 in your account.
HOW TO GET THE FREE GRACE PERIOD UPDATE
Here is how it’s done:
- Open the Steinberg Download Assistant, log-in and let the SDA run some updates.
- Now you have the new Steinberg Activation Manager on your system. Please open it and log-in.
- You can now go to the menu and click on “Grace Period Check…”
- The system will check if you are eligible for the update. Please make sure the the USB eLicenser is connected!
- You will be now directed to website and you can just follow the steps described there.
If the Grace Period Check tells you that it can’t connect to the server, you don’t have to worry. There is just a lot of traffic and you can try it again at a later time. Your Grace Period eligibility will not time out.
ERROR DURING GRACE PERIOD CHECK, AN UNKNOWN ERROR OCCURRED DURING THE GRACE PERIOD CHECK
If you see this message in the Steinberg Activation Manager, this is also due to the high traffic on the eLicenser server. Don’t worry. As soon as the peak is gone, you will be able to get your grace period eligibility verified.
If your Cubase 12 license is showing “verification pending” in the Steinberg Activation Manager, then you have a preliminary license in your account that will let you use Cubase 12 for the next 30 days. The “non-upgradeable” license on the eLicenser will still allow you to open Cubase 11 as usual.
But even if that license is currently not shown or listed as “transfer pending” in the eLicenser Control Center, it will reappear once the license server availability is restored. Simply use the “Maintenance” option in the eLicenser Control Center then to retrieve the license - but again, please be patient.
We are really sorry for this inconvenience. This is one of the reasons why we had to make the efforts to completely switch our licensing system. But it’s just due to the peak on the server. As soon as the traffic will get lower, everything will go to normal again.